Excluded From Coverage. Service to be provided under this Service Contract does not include services for repair of damage, replacement of parts, correction of errors or defects, or increase of service time attributable to the following reasons: A. Any issues resulting from the misuse, improper use, abuse, alteration, or damage of the System. B. Any issues caused by modifications in any versions of the software not made or authorized in writing (in advance) by VOICE PRODUCTS, INC. or the manufacturer. C. Any issues resulting from the combination of the System with such other programming, Equipment or materials not supplied by VOICE PRODUCTS, INC. or to the extent such combination has not been approved in writing by VOICE PRODUCTS, INC. or the manufacturer. D. Any issues resulting from the Customer or operation of the system for purposes for which it was not designed. E. Issues resulting from unusual physical or electrical stress (such as power, UPS or air conditioning failure), accident, neglect or acts of nature. Electrical work external to and not connected with any covered Products. F. Moves, add and changes requested by Customer. These functions should not be performed by the Customer without prior approval by VOICE PRODUCTS, INC. G. Software version upgrades which provide substantially modified functionality to the original installed system such that it is considered by the manufacturer to be a new product or new version release; such product or new version release upgrades may be subject to an additional charge, based on the products purchased.
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Sources: Service Contract, Service Contract, Service Contract