Example Calculation. (a) Total Transactions during the reporting month equal 42,078. (b) Total Transactions failing the Standard of 100% equal 2,163. (c) Percentage Response Time is calculated as follows: ((42,078 β 2,163) / 42,078) * 100 = 94.86% (d) The threshold of 95.01% less the Percentage Response Time of 94.86% = .15%. The difference is less than a 1% reduction; therefore, Subscriber is not due a Performance Credit.
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Sources: Software as a Service Agreement, Master Software as a Service Agreement
Example Calculation. (a) Total Transactions during the reporting month equal 42,078.
(b) Total Transactions failing the Standard of 100% equal 2,163.
(c) Percentage Response Time is calculated as follows: ((42,078 β 2,163) / 42,078) * 100 = 94.86%
(d) The threshold of 95.01% less the Percentage Response Time of 94.86% = .15%. The difference is less than a 1% reduction; therefore, Subscriber SVCE is not due a Performance Credit.
Appears in 2 contracts