Example Calculation. (a) Total Responses for the annual satisfaction survey equal 1,277. (b) Total Responses failing the Standard of 100% equal 40. (c) Percentage Subscriber Satisfaction is calculated as follows: ((1,277 β 40) / 1,277) * 100 = 96.86%. (d) The Percentage Subscriber Satisfaction of 96.86% exceeds the threshold of 90.01%; therefore, Subscriber is not due a Performance Credit.
Appears in 2 contracts
Sources: Software as a Service Agreement, Master Software as a Service Agreement