Escalation Trigger Sample Clauses

Escalation Trigger. The escalation trigger indicates at which time, the procedure of processing an incident will be intensified, increased, or changed in order to recover the service. • after exceeding the response time • one hour before the expiration of the resolution time • when exceeding the resolution time • after the third transfer This process is managed by the service desk which ensures communication between all parties is regular and up-to date. Once an escalation has been initiated, incident resolution is intensified, increased, or changed in order to recover the service. This results in the raising of three general possible measures: • Organisational measurements, such as calling in the next level of support or the vendor; • Information update, such as to the higher hierarchical level; • Increased assignment of resources: staff, material