Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 (Dispute Resolution).
Appears in 25 contracts
Sources: Dynamic Marketplace Agreement, Dynamic Marketplace Agreement, Language Services Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). .
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 47 (Dispute Resolution). .
Appears in 24 contracts
Sources: Vehicle Lease and Fleet Management Framework Agreement, Vehicle Lease and Fleet Management Framework Agreement, Vehicle Lease and Fleet Management Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). .
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 Framework Schedule 18 (Dispute Resolution). .
Appears in 24 contracts
Sources: Framework Agreement, Framework Agreement, Corporate Software Solutions Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 47 (Dispute Resolution).
Appears in 21 contracts
Sources: Vehicle Lease and Fleet Management Framework Agreement, Workforce Management Framework Agreement, Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). .
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 (Dispute Resolution). .
Appears in 17 contracts
Sources: Framework Agreement, Framework Agreement for Services, Framework Agreement for Services
Escalation Procedure. In 1In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier an Operational Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 (Dispute Resolution). Management Review Meeting for resolution.
Appears in 13 contracts
Sources: Framework Agreement, Framework Agreement, Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier an Operational Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 (Dispute Resolution). Management Review Meeting for resolution.
Appears in 11 contracts
Sources: Framework Agreement, Seasonal Courier Services Framework Agreement, Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier an Operational Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically)Management Review Meeting for resolution. In cases where the Authority Representative and the Supplier Representative fail Management Review Meeting fails to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Clause 48 43 (Dispute Resolution). .
Appears in 9 contracts
Sources: Memorandum of Understanding, Framework Agreement, Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Clause 48 FW-25. (Dispute Resolution). .
Appears in 8 contracts
Sources: Telephony Services Framework Agreement, Telephony Services Framework Agreement, Telephony Services Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 (Dispute Resolution). .
Appears in 7 contracts
Sources: Panel Agreement, Panel Agreement, Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 (Dispute Resolution). .
Appears in 5 contracts
Sources: Framework Agreement, Framework Agreement, Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In I n cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Clause 48 FW-25 (Dispute Resolution). .
Appears in 5 contracts
Sources: Telephony Services Framework Agreement, Telephony Services Framework Agreement, Telephony Services Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 (Dispute Resolution). .
Appears in 3 contracts
Sources: Dynamic Marketplace Agreement for the Provision of Apprenticeship Training and Related Services, Framework Agreement, Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 45 (Dispute Resolution).
Appears in 3 contracts
Sources: Managed Email Framework Agreement, Managed Email Framework Agreement, Framework Agreement
Escalation Procedure. In 1In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 (Dispute Resolution). .
Appears in 3 contracts
Sources: Framework Agreement for the Provision of Managed Learning Service, Panel Agreement for the Provision of Finance and Complex Legal Services, Panel Agreement for the Provision of Rail Legal Services
Escalation Procedure. 4.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier an Operational Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). Management Review Meeting for resolution.
4.2 In cases where the Authority Representative and the Supplier Representative fail Management Review Meeting fails to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Clause 48 41 (Dispute Resolution). .
Appears in 3 contracts
Sources: Framework Agreement, Legal Services Framework Agreement, Legal Services Framework Agreement
Escalation Procedure. 4.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier an Operational Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). Management Review Meeting for resolution.
4.2 In cases where the Authority Representative and the Supplier Representative fail Management Review Meeting fails to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Clause 48 43 (Dispute Resolution). .
Appears in 2 contracts
Sources: Framework Agreement, Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). .
5.2 In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Clause 48 35 (Dispute Resolution). .
Appears in 2 contracts
Sources: Wider Public Sector Travel Management Services Framework Agreement, Wider Public Sector Travel Management Services Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 136 (Dispute Resolution).
Appears in 2 contracts
Sources: Framework Agreement, Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 132. (Dispute Resolution).
Appears in 1 contract
Sources: Dynamic Purchasing System Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of timesolution, the matter shall be dealt with in accordance with the procedure set out in Clause 48 36 (Dispute Resolution).
Appears in 1 contract
Sources: Wider Public Sector Travel Management Services Framework Agreement
Escalation Procedure. 4.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). .
4.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 47 (Dispute Resolution). .
Appears in 1 contract
Sources: Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). .
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 45 (Dispute Resolution). .
Appears in 1 contract
Sources: Ict Services Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 132 (Dispute Resolution).
Appears in 1 contract
Sources: Dynamic Purchasing System Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 37 (Dispute Resolution).
Appears in 1 contract
Sources: Media Buying Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). .
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 Schedule 18 (Dispute Resolution). .
Appears in 1 contract
Sources: Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 47 (Dispute Resolution). .
Appears in 1 contract
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 132 (Dispute Resolution).
Appears in 1 contract
Sources: Vehicle Purchase Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). .
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 Framework Schedule 16 (Dispute ResolutionResolution Procedure). .
Appears in 1 contract
Sources: Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 48. (Dispute Resolution).
Appears in 1 contract
Sources: Dynamic Marketplace Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Authority’s Representative and the Supplier Supplier’s Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Authority’s Representative and the Supplier Supplier’s Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 (Dispute Resolution).
Appears in 1 contract
Sources: Framework Agreement
Escalation Procedure. In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure Dispute Resolution Procedure set out in Clause 48 (Dispute Resolution). paragraph 6 below.
Appears in 1 contract
Sources: Commercial Agreement
Escalation Procedure. In the event that the Authority Fund and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Fund Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Fund Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 42 (Dispute Resolution).
Appears in 1 contract
Sources: Framework Agreement for Short Films
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 (Dispute Resolution). .
Appears in 1 contract
Sources: Framework Agreement for the Provision of Apprenticeship Training and Related Services
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-hoc meeting to discuss the performance issue specifically). .
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 43 (Dispute Resolution). .
Appears in 1 contract
Sources: Framework Agreement
Escalation Procedure. 5.1 In the event that the Authority and the Supplier are unable to agree the performance score for any KPI during a Supplier Review Meeting, the disputed score shall be recorded and the matter shall be referred to the Authority Representative and the Supplier Representative in order to determine the best course of action to resolve the matter (which may involve organising an ad-ad- hoc meeting to discuss the performance issue specifically). .
5.2 In cases where the Authority Representative and the Supplier Representative fail to reach a solution within a reasonable period of time, the matter shall be dealt with in accordance with the procedure set out in Clause 48 (Dispute Resolution). .
Appears in 1 contract
Sources: Panel Agreement for the Provision of Finance and Complex Legal Services