Escalation of Unresolved Defects Within Vendor. For all defects reported by the School District, the School District shall have the right to require Vendor to escalate the School District's defect to the next appropriate tier in the applicable Vendor support organization. Such escalation is not intended to and shall not diminish Vendor's obligations to restore and resolve defects within the applicable time frames. In addition, Vendor shall observe the following management notification procedures with respect to all unrestored Catastrophic Defects and Critical Defects:
Appears in 2 contracts
Sources: Software License and Services Agreement, Request for Proposal