Escalation of Unresolved Defects Within Vendor. For all defects reported by BTE, BTE shall have the right to require Vendor to escalate BTE’s defect to the next appropriate tier in the applicable Vendor support organization. Such escalation is not intended to and shall not diminish Vendor’s obligations to restore and resolve defects within the applicable time frames. In addition, Vendor shall [**] – Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission. observe the following management notification procedures with respect to all unrestored Catastrophic Defects and Critical Defects:
Appears in 2 contracts
Sources: Master Acquisition Agreement, Master Acquisition Agreement (Infinera Corp)