Common use of Escalation Chart Clause in Contracts

Escalation Chart. This section covers the levels of management through which problems and/or complaints are escalated before the customer has to resort to potential breach procedures within the main contract. Before any problems are escalated, the customer should ensure that the Service Helpdesk staff are fully aware of the problem and understand the full details of the problem and the full impact it is having on them. The following diagram outlines the key points of contact between the Customer and the Contractor.

Escalation Chart. 3.1.1. This section covers the levels of management through which problems and/or complaints are escalated before the customer user establishment has to resort to potential breach procedures within the main contract. 3.1.2. Before any problems are escalated, the customer user establishment should ensure that the Service Helpdesk staff are fully aware of the problem and understand the full details of the problem and the full impact it is having on them. The following diagram outlines the key points of contact between the Customer and the Contractor.