Common use of Errors in your Transaction Receipt or Account Statement Clause in Contracts

Errors in your Transaction Receipt or Account Statement. The Depositor must communicate by written notification, in any case that he understands that there is an error in the receipt issued by the ATM or in the account statement, identifies any unauthorized transaction or has questions about your statement. The Cooperative may require that you provide documentation to support your claim, which could include an unauthorized use affidavit and a police report. In addition, it will be analyzed whether there is any type of negligence on the part of the cardholders that has contributed to the transaction in question. The Cooperative must receive your claim in writing within sixty (60) days following the date of sending the statement of account where the error appears for the first time. If the Depositor makes the claim by phone, by calling 000.000.0000, to safeguard the rights, must confirm in writing within ten (10) following business days. To process the claim it is necessary to provide your name, account number, reason for your claim and the amount of your claim. The claim can be delivered to any of our branches or sent by mail to the following address: Cooperativa de Ahorro y Crédito de Cabo Rojo PO Box 99 Cabo Rojo, Puerto Rico, 00623 or through email: xxxxxxxx@xxxxxxxxxxxx.xxx.

Errors in your Transaction Receipt or Account Statement. The Depositor must communicate by written notification, in any case that he understands that there is an error in the receipt issued by the ATM or in the account statement, identifies any unauthorized transaction or has questions about your statement. The Cooperative may require that you provide documentation to support your claim, which could include an unauthorized use affidavit and a police report. In addition, it will be analyzed whether there is any type of negligence on the part of the cardholders that has contributed to the transaction in question. The Cooperative must receive your claim in writing within sixty (60) days following the date of sending the statement of account where the error appears for the first time. If the Depositor makes the claim by phone, by calling 000.000.0000, to safeguard the rights, must confirm in writing within ten (10) following business days. To process the claim it is necessary to provide your name, account number, reason for your claim and the amount of your claim. The claim can be delivered to any of our branches or sent by mail to the following address: Cooperativa de Ahorro y Crédito de Cabo Rojo PO Box 99 Cabo RojoXX Xxx 00 Xxxx Xxxx, Puerto RicoXxxxxx Xxxx, 00623 00000 or through email: xxxxxxxx@xxxxxxxxxxxx.xxx.