Common use of Error Resolution Clause in Contracts

Error Resolution. If you think your statement or receipt is wrong or if you need more information about a transaction listed on your statement or receipt, please contact us as soon as you can using the information in the Contact section of this agreement. We must hear from you no later than 60 days after we made available the First electronic statement on which the problem or error appeared. When calling or notifying us you must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes an oral request, we may require that the account holder send the question in writing within 10 business days. We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate the discrepancy. If we decide to do this, we will re- credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we do not receive it within 10 business days, we may not re-credit the account. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117 1. Refund To You: a. You may request a refund of your Campus Cash account balance when you graduate, withdraw or leave the University of Baltimore. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. A written or email refund request is submitted d. Refund Methods: i. Checks: Refund checks will be mailed to your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your failure to notify us of a change of address, or for your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If you You think your Your statement or receipt is wrong wrong, or if you You need more information about a transaction listed on your Your statement or receipt, please contact us the CobyCard Office as soon as you can possible using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes You make an oral request, we We may require that the account holder You to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you You, and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancy. If we decide to do this, we an error is detected We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigationerror. If the account holder is asked to put the discrepancy in writing and we do not receive it within 10 business days, we may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be completed within 4-6 weeks processed at the end of a written requestthe Spring semester in which the request is submitted. Refund requests must be submitted online by email or the second Friday in writing to: By EmailMay at: ▇▇▇▇▇://▇▇@▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901▇/campus-0117life/cas/forms.aspx 1. Refund Refund** To You: a. You may request a refund of your Campus Cash CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave the University of BaltimoreSUNY Cobleskill. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. A written The accounts balance is $10.00 or email refund request is submitted more AND d. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you can possible using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancydiscrepancy of the transaction in question. c. Indicate the dollar amount of the transactiontransaction in question. If an account holder makes You make an oral request, we We may require that the account holder You to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancydiscrepancy in question. If we decide We take more than 10 days to do thisinvestigate a problem, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: The Academy of the New Church/Bryn Athyn College Finance Department to Approve ▇▇▇▇▇▇▇ ▇@. ▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117Assistant Controller 1. Refund To You: a. You may request a refund of your Campus Cash account balance when you graduate, withdraw or leave The Academy of the University of BaltimoreNew Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Campus Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave The Academy of the New Church/Bryn Athyn College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you can possible using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes You make an oral request, we We may require that the account holder You to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancy. If we decide We take more than 10 days to do thisinvestigate a problem, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: Bursar’s Office, ▇▇ ▇▇▇▇▇▇▇@▇▇▇▇ ▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117Cazenovia, NY 13035 1. Refund To You: a. You may request a refund of your Campus Cash CazCash account balance when you graduate, withdraw or leave the University of BaltimoreCazenovia College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you can possible using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes You make an oral request, we We may require that the account holder You to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancy. If we decide We take more than 10 days to do thisinvestigate a problem, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: Point University Business Office ▇▇▇ ▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 DoylestownWest Point, PA 18901-0117GA 31833 1. Refund To You: a. You may request a refund of your Campus Cash Skyhawk Bucks account balance when you graduate, withdraw or leave the University of BaltimorePoint University. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. You agree to timely examine your receipts and periodic statements and to report any errors or problems to us within a reasonable time. You agree that the time to examine your statement and report to us will depend on the circumstances, but will not, in any circumstance, exceed a total of 60 (sixty) days from the date when the statement containing the error or problem was first mailed or made available to you. If you do not report within 60 (sixty) days, we will be entitled to treat such information as correct and you will be precluded from asserting otherwise. Telephone or write us, at the phone number or address shown in this Agreement as soon as you can, if you think your receipt or statement or receipt is wrong wrong, or if you need more information about a transaction listed on your the statement or receipt, please contact .  Give us as soon as you can using the information in the Contact section of this agreement. We must hear from you no later than 60 days after we made available the First electronic statement on which the problem or error appeared. When calling or notifying us you must: a. Include Cardholder and Company names and the account holder name and account number b. .  Describe the error or the transaction in question you are unsure about and explain as clearly as possible the discrepancy. c. Indicate why you believe it is an error or why you need more information.  Tell us the dollar amount of the transactionsuspected error. If an account holder makes an oral requestyou give us this information orally or electronically, we may require that the account holder you send the us your complaint or question in writing within 10 (ten) business days. We If you provide us with timely notice of an error or problem we will tell investigate the matter and notify you of the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate as soon as reasonably possible under the discrepancy. If we decide to do this, we will re- credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we do not receive it within 10 business days, we may not re-credit the account. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigationcircumstances. You may ask for copies of the documents used that we use in the our investigation. Eligible refunds We will not provide provisional credit for the questioned transaction(s) while we are processed investigating it. You may have zero liability for unauthorized use of your Business Debit MasterCard® at merchant locations displaying the MasterCard symbol when it is used for Signature based transactions, PIN-based transactions at Point-of-Sale and ATM. Zero liability is provided if you exercise reasonable care in safeguarding the card from risk of loss or theft and upon request becoming aware you promptly report the loss or theft to us. TELL US AT ONCE if you believe your Card and/or PIN has been lost or stolen. Telephoning is the best way of keeping your possible losses down. If you believe your Card and/or PIN is lost, stolen or used without your permission, you agree to notify us immediately and will be completed within 4to promptly confirm such notice in writing. During normal business hours ▇-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: ▇▇▇-▇▇▇-▇▇▇▇ (After hours ▇-▇▇▇-▇▇▇-▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ In Writing: Campus ) If your Card Service Center PO Box 1305 Doylestownor PIN is lost, PA 18901-0117 1. Refund To You: a. You stolen, or used without your permission, we may request you to sign an affidavit to assist in bringing criminal or civil proceedings against the person(s) responsible. In most cases we will require verification that a refund police report of your Campus Cash account balance when you graduate, withdraw or leave the University of Baltimore. Proof of withdrawal or dismissal is requiredincident was filed. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. A written or email refund request is submitted d. Refund Methods: i. Checks: Refund checks will be mailed to your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your failure to notify us of a change of address, or for your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If you You think your Your statement or receipt is wrong wrong, or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you can possible using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes You make an oral request, we We may require that the account holder You to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you You, and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancy. If we decide to do this, we an error is detected We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigationerror. If the account holder is asked to put the discrepancy in writing and we do not receive it within 10 business days, we may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be completed within 4-6 weeks processed at the end of a written requestthe Spring semester in which the request is submitted. Refund requests must be submitted by email or in writing to: By Emailonline at: ▇▇▇▇://▇▇▇@▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117▇/cas/forms/ 1. Refund To You: a. You may request a refund of your Campus Cash CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave the University of BaltimoreSUNY Cobleskill. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $10.00 or more AND ii. A written or email refund request is submittedsubmitted Online c. No refunds will be issued for amounts less than $10 d. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you can possible using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes You make an oral request, we We may require that the account holder You to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancy. If we decide We take more than 10 days to do thisinvestigate a problem, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: UNA Mane Card Office ▇▇▇▇▇▇▇@▇▇ ▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown5132 Florence, PA 18901-0117AL 35632 1. Refund To You: a. You may request a refund of your Campus Cash Lion Loot account balance when you graduate, withdraw or leave the University of BaltimoreNorth Alabama. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.00 or more AND ii. A written or email refund request is submitted c. A $10.00 refund service fee will be deducted from the refund. d. No refunds will be issued for a value of $5.00 or less. e. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service; ii. Student ▇▇▇▇: Refund will be posted as a credit to Your student bill if there has an outstanding balance.

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you can possible using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes You make an oral request, we We may require that the account holder You to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancy. If we decide We take more than 10 days to do thisinvestigate a problem, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117: 1. Refund To You: a. You may request a refund of your Campus Cash Senator Bucks account balance when you graduate, withdraw or leave the University of Baltimore▇▇▇▇▇ & ▇▇▇▇▇▇ College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you You can using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes an oral request, we We may require that the account holder send the question in writing within 10 business days. We will tell you You the results of our Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we We need more time, we We may take up to 45 days to investigate the discrepancy. If we We decide to do this, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our Our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ In Writing: Campus Fenway Card Service Center PO Box 1305 Doylestown, PA 18901-0117 1. Refund To You: a. You may request a refund of your Campus Fenway Cash account balance when you graduate, withdraw or leave your member college of Colleges of the University of BaltimoreFenway. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. A written or email refund request is submitted d. c. Refund Methods: i. Checks: Refund checks will be mailed to your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your failure to notify us of a change of address, or for your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you You can using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes an oral request, we We may require that the account holder send the question in writing within 10 business days. We will tell you You the results of our Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we We need more time, we We may take up to 45 days to investigate the discrepancy. If we We decide to do this, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our Our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: Middlebury College Dining Services ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇ ▇▇ In Writing: Campus Card Service Center PO Box 1305 DoylestownMiddlebury, PA 18901-0117VT, 05753 1. Refund To You: a. You may request a refund of your Campus Cash Middlebury College Dining Meal Plan account balance when you graduate, withdraw or leave the University of BaltimoreMiddlebury College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to Middlebury College Dining Meal Plan the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave Middlebury College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you You can using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes an oral request, we We may require that the account holder send the question in writing within 10 business days. We will tell you You the results of our Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we We need more time, we We may take up to 45 days to investigate the discrepancy. If we We decide to do this, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our Our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117 1. Refund To You: a. You may request a refund of your Campus 1Card Cash account balance when you graduate, withdraw or leave the University of BaltimoreFairleigh ▇▇▇▇▇▇▇▇▇ University. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $10.01 or more AND ii. A written or email refund request is submitted d. Refund Methods: i. Checks: Refund checks A $10.00 refund service fee will be mailed to your mailing address on file unless a specific address is provided with deducted from the refund requestrefund. We are not responsible No refunds will be issued for lost or misdirected mail, or for your failure to notify us of a change of address, or for your failure to arrange mail forwarding with the United States Postal Service;amounts less than $10

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you can possible using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes You make an oral request, we We may require that the account holder You to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancy. If we decide We take more than 10 days to do thisinvestigate a problem, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: Gourmet Dining Services, ▇▇▇ ▇▇▇▇▇ ▇▇▇, ▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇@▇ ▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117 1. Refund To You: a. You may request a refund of your Campus Cash Declining Balance account balance when you graduate, withdraw or leave the University of BaltimoreMonmouth University. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you You can using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes an oral request, we We may require that the account holder send the question in writing within 10 business days. We will tell you You the results of our Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we We need more time, we We may take up to 45 days to investigate the discrepancy. If we We decide to do this, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our Our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written email request. Refund requests must be submitted by email or in writing to: By Email: ▇to the Sweet Briar College Campus Card Service Center by emailing ▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117 1▇. Refund To You: a. You may request a refund of your Campus Cash SweetCash account balance when you graduate, withdraw or leave the University of BaltimoreSweet Briar College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. Refund Methods:A $15.00 refund service fee will be deducted from the refund. i. Checks: Refund checks e. Refunds will be mailed to your Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your failure to notify us of a change of address, or for your failure to arrange mail forwarding with the United States Postal Service;file.

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you can possible using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes You make an oral request, we We may require that the account holder You to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancy. If we decide We take more than 10 days to do thisinvestigate a problem, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: ▇▇▇▇▇ College Student Accounts ▇▇▇ ▇ ▇▇▇▇▇▇▇@▇▇▇▇▇.▇ ▇▇▇ In Writing: Campus Card Service Center PO Box 1305 DoylestownHartsville, PA 18901-0117SC 29550 1. Refund To You: a. You may request a refund of your Campus ▇▇▇▇▇ College Cobra Cash account balance when you graduate, withdraw or leave the University of Baltimore▇▇▇▇▇ College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to ▇▇▇▇▇ College Cobra Cash the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction.

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you can possible using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes You make an oral request, we We may require that the account holder You to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancy. If we decide We take more than 10 days to do thisinvestigate a problem, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By RCC Student Involvement ▇▇▇ ▇▇▇▇▇▇▇ ▇▇, ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ Contact information: Phone: ▇▇▇-▇▇▇-▇▇▇▇, Email: ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117▇ 1. Refund To You: a. You may request a refund of your Campus Cash RCC Hawk Card account balance when you graduate, withdraw or leave the University of Baltimore. RCC Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to RCC Hawk Card the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave RCC Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us Us as soon as you You can using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First first electronic statement or receipt on which the problem or error appeared. When calling or notifying us you Us You must: a. Include the account Account holder name and account Account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. transaction If an account the Account holder makes an oral request, we We may require required that the account Account holder send the question in writing within 10 business days. We will tell you You the results of our Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we We need more time, we We may take up to 45 days to investigate the discrepancy. If we We decide to do this, we We will re- re-credit the account Account holder’s account Account within 10 business days for the amount of the discrepancy, so that the account Account holder will have use of the value during the time it takes us Us to complete our Our investigation. If the account Account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the accountAccount. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: ▇▇▇▇-▇▇▇▇▇▇ Friends’ Place ▇▇▇ ▇▇▇▇▇▇▇@▇▇ ▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 DoylestownBoston, PA 18901-0117 1. Refund To You: a. MA 02215 You may request a refund of your Campus Cash account balance when you graduate, withdraw or leave the University of BaltimoreYour Care Card Account balance. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are considered processed when: i. A when a written or email refund request is submitted d. received. Refund Methods: i. a. Credit Card or Debit Card: If a credit or debit card was used to add value to the Care Card, the refund can be posted to the same credit or debit card if the refund amount is less than $50. b. Cash: If cash was used to add value to the Care Card, the balance can be refunded as cash if the refund amount is less than $50. c. Checks: Refund checks will be mailed to your Your mailing address on file with DFCI Care Card unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service;.

Error Resolution. If you think your statement or receipt is wrong or if you need more information about a transaction listed on your statement or receipt, please contact us as soon as you can possible using the information in the Contact section of this agreement. We must hear from you no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes you make an oral request, we We may require that the account holder you to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancy. If we decide We take more than 10 days to do thisinvestigate a problem, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email▇▇▇▇▇▇ College / Attn: Dining Services ▇▇▇ ▇▇▇▇▇▇▇@▇▇ ▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 DoylestownWenham, PA 18901-0117MA 01985 1. Refund To Youyou: a. You Students may request a refund of your Campus Cash ▇▇▇▇▇▇ College account balance when you graduate, withdraw or leave subject to the University of Baltimore. Proof of withdrawal or dismissal is requiredconditions listed in the student handbook. b. Refund requests from faculty and staff are accepted at any time but limited are only refunded at the same discount rate as used to a total of 4 refunds per yearoriginally purchase the balance. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. A $15.00 refund service fee may be deducted from the refund as a processing fee. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your failure to notify us Us of a change of address, or for your failure to arrange mail forwarding with the United States Postal Service;

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you You can using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes an oral request, we We may require that the account holder send the question in writing within 10 business days. We will tell you You the results of our Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we We need more time, we We may take up to 45 days to investigate the discrepancy. If we We decide to do this, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our Our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901-01170117 Or emailed to: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ 1. Refund To You: a. You may request a refund of your Campus Cash USJ Blue ▇▇▇ ▇▇▇▇ account balance when you graduate, withdraw or leave the University of BaltimoreSaint ▇▇▇▇▇▇. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to USJ Blue ▇▇▇ ▇▇▇▇ the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction.

Error Resolution. If you You think your Your statement or receipt is wrong or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you can possible using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes You make an oral request, we We may require that the account holder You to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you You and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancy. If we decide We take more than 10 days to do thisinvestigate a problem, we We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigation. If the account holder is asked to put the discrepancy in writing and we We do not receive it within 10 business days, we We may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon request and will be completed within 4-6 weeks of a written request. Refund requests must be submitted by email or in writing to: By Email: ▇▇▇▇ ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown, PA 18901-0117College Department to Approve Contact information 1. Refund To You: a. You may request a refund of your Campus Cash AMC DCB account balance when you graduate, withdraw or leave the University of Baltimore▇▇▇▇ ▇▇▇▇▇ College. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written or email refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service; ii. ACH: Refund will be posted to the bank account provided. A valid routing and account number will be required. iii. Student ▇▇▇▇: Refund will be posted as a credit to Your student ▇▇▇▇. iv. Credit Card: If a credit card was used to add value to AMC DCB the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave ▇▇▇▇ ▇▇▇▇▇ College. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted.

Error Resolution. If you You think your Your statement or receipt is wrong wrong, or if you You need more information about a transaction listed on your Your statement or receipt, please contact us as soon as you can possible using the information in the Contact section of this agreement. We must hear from you You no later than 60 days after we We made available the First electronic statement on which the problem or error appeared. When calling or notifying us you You must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If an account holder makes You make an oral request, we We may require that the account holder You to send the question in writing within 10 business days. We will tell you the results of our make best efforts to complete Our investigation within 10 business days after we We hear from you You, and will correct any error promptly. If we need more timeHowever, we We may take up to 45 days to investigate the discrepancy. If we decide to do this, we an error is detected We will re- re-credit the account holder’s account within 10 business days for the amount of the discrepancy, so that the account holder will have use of the value during the time it takes us to complete our investigationerror. If the account holder is asked to put the discrepancy in writing and we do not receive it within 10 business days, we may not re-credit the account. If we We decide that there was no error, we We will send you You a written explanation within three business days after we We finish our Our investigation. You may ask for copies of the documents used in the investigation. Eligible refunds are processed upon graduation, or withdrawal from SUNY Cobleskill. A completed refund request form must be submitted to the CobyCard office and eligible refunds will be completed within 4-6 weeks processed at the end of a written requestthe Spring semester in which the request is submitted. Refund requests must be submitted by email or in writing to: By Email: CobyCard Campus Card Center ▇▇▇ ▇▇▇▇▇ ▇▇▇@▇▇▇▇▇.▇▇▇ In Writing: Campus Card Service Center PO Box 1305 Doylestown– Suffolk Circle Cobleskill, PA 18901-0117NY 12043 1. Refund To You: a. You may request a refund of your Campus Cash CobyCash & Downtown Dollars account balance when you graduate, withdraw or leave the University of BaltimoreSUNY Cobleskill. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $10.00 or more AND ii. A written or email refund request is submitted c. No refunds will be issued for amounts less than $10 d. Refund Methods: i. Checks: Refund checks will be mailed to your Your mailing address on file with the College, unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for your Your failure to notify us Us of a change of address, or for your Your failure to arrange mail forwarding with the United States Postal Service;