Common use of Error Resolution Procedures Clause in Contracts

Error Resolution Procedures. In case of errors or questions about transfers or payments from your accounts with us, telephone us at the number in the Contact Us section of our website, or write to us at: First National Bank Omaha Customer Care Center, ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇, ▇▇ ▇▇▇▇▇-▇▇▇▇. Contact us as soon as you can if you think a statement you receive is wrong, or if you need more information about a transfer or payment listed on your statement. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared. Tell us your name and account number. Describe the error, or the transfer or payment you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within 10 business days for the amount you think is in error, so that you have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Error Resolution Procedures. In case of errors or questions about transfers your payments contact us as soon as possible. Call ▇▇▇▇ ▇▇▇▇▇ Customer Service at ▇-▇▇▇-▇▇▇-▇▇▇▇ and have your EFCU Account Number available. You will be required to answer specific challenge questions pertaining to your ▇▇▇▇ ▇▇▇▇▇ account. You may also call EFCU at ▇▇▇.▇▇▇.▇▇▇▇ or payments from your accounts with us850.862.0111 x.1402; or write: Eglin Federal Credit Union, telephone us at the number in the Contact Us section of our website, or write to us at: First National Bank Omaha Customer Care Center, ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇. NE, ▇▇▇▇ ▇▇▇▇, Ft. ▇▇▇▇▇▇ Beach, ▇▇ ▇▇▇▇▇FL 32547-▇▇▇▇2781; or send e-mail to: Member Services. Contact us as soon as you can if If you think a your statement you receive is wrong, wrong or if you need more information about a transfer or payment listed transaction on your statement. We , we must hear from you no later than 60 days after we sent you send the FIRST statement on which the problem or error appeared. Tell A statement is considered to be sent when it is first made available. Please provide us your with the following information: 1. Your name and account numbernumber and the dollar amount of the suspected error. 2. Describe the error, error or the transfer or payment you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. If you tell us orally, we may will also require that you send us to put your complaint or question in writing and get it to us within 10 business days. We will determine whether an error occurred tell you the results of our investigation within 10 business days (20 business days if the transfer involved a new account, a foreign initiated transfer or point of sale transaction) after we hear from you you, and we will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a foreign initiated transfer or point of sale transaction) to investigate your complaint or questioncomplete our investigation. If we decide to do this, we will provisionally credit your account within 10 business days (20 business days if the transfer involved a new account, a foreign initiated transfer or point of sale transaction) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not remove the provisional credit from your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanationexplanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.