Error Reports. For the purposes of this Exhibit B, an “Error”, or outage event, under Paragraph 4 of this Exhibit, also will follow the same Severity Level Tier structure as used for SLAs and be classified as low (L), medium (M) or high (H) in value. A Severity Level 1 Error is defined to equal an “H” value. A Severity Level 2 Error is defined to equal an “M” value. A Severity Level 3 Error is defined to equal an “L” value. A Severity Level 4 Error is not assigned any value and will not count toward any financial penalties.
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Error Reports. For the purposes of this Exhibit BD, an “Error”, or outage event, under Paragraph 4 of this Exhibit, also will follow the same Severity Level Tier structure as used for SLAs and be classified as low (L), medium (M) or high (H) in value. A Severity Level 1 Error is defined to equal an “H” value. A Severity Level 2 Error is defined to equal an “M” value. A Severity Level 3 Error is defined to equal an “L” value. A Severity Level 4 Error is not assigned any value and will not count toward any financial penalties.
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