Enquiry Handling Clause Samples

Enquiry Handling. To ensure all enquires are handled in a professional and friendly manner ensuring we deliver excellent customer service. - All enquiries are acknowledged the same day they are received - From your initial enquiry, the below options are available for holding dates for your event: - Provisional Bookings - can be held for 10 working days - On Hold Bookings - can be held for 5 working days - Every enquiry is input into the event booking system - Provisional bookings - a booking contract will be issued to the client, either via post or a scanned copy via email - Enquiries exceeding £5,000 - an email proposal is sent to the client (if an - email address is available), with images of the venue being proposed and a copy of the Event Durham brochure including terms and conditions - Clients are required to then return the signed booking contract back to Event Durham within 5 working days of receiving the contract To ensure all final details are up to date to support the delivery of exceptional customer service. - 2 weeks prior to the event start date, all operational details will be finalised with you via phone or email by your Customer Relations Agent - The Customer Relations Agent will review all arrangements and upon request can arrange the delivery and set up of any equipment requested including laptops, and poster boards - Clients will receive copies of the catering menus which are available within the booked venue - Following confirmation of final details, the function sheets will be sent for approval from the client - Clients should approve the function sheet within 3-4 days and return to the Customer Relations Agent - Upon receipt of approval finalised function sheets are emailed to the relevant College operation teams