Enhanced ADA Training Clause Samples

Enhanced ADA Training i. Within 150 days of the Effective Date, ▇▇▇▇▇▇▇▇ will provide to the United States for its review and approval the following additional content (“Additional Content”) to supplement Marriott’s existing ADA Training Program, and ▇▇▇▇▇▇▇▇ will finalize the Additional Content within 60 days after receiving feedback from the United States (the “DOJ Training Approval Date”): (1) If a Guest makes a request for a Mobility Accessible Room that is unavailable for the Guest’s requested dates and Room Type, unless the Guest states otherwise, the CEC Associate must look for a Mobility Accessible Room in a different Room Type in the same Marriott System Hotel; (2) If no such room is available, or the available room does not meet the Guest’s needs, the CEC Associate must transfer the call to the ADA Assist Team. The ADA Assist Team will confirm the CEC Associate’s search and as a next step, look for a Mobility Accessible Room meeting the Guest’s needs at a nearby Marriott System Hotel; (3) When looking for a Mobility Accessible Room, the CEC Associate and/or the ADA Assist Team will consider the following: a) Not all Mobility Accessible Rooms are the same. Most Marriott System Hotels have Mobility Accessible Rooms with several different bathing fixture options such as Roll-in Shower, Tub, or Transfer Shower; b) When taking reservations for Guests requesting a Mobility Accessible Room, the CEC Associate and/or the ADA Assist team will confirm the bathing fixture needed by the Guest and look for a room with that bathing-fixture type; (4) The steps for making a Guaranteed Reservation for Mobility Accessible Rooms; (5) An explanation of the New Complaint Categories as defined in Paragraph 31(a), including an explanation for when to select them; ii. Within 120 days of the DOJ Training Approval Date, ▇▇▇▇▇▇▇▇ will ensure that all current CEC Associates have received training on the Additional Content set forth above; iii. CEC Associates hired 120 days after the DOJ Training Approval Date will receive the ADA Training Program and Additional Content within 30 days of hire; iv. CEC Associates will receive ADA refresher training (consisting of the ADA Training Program and Additional Content) at least once a year after the initial training;