Common use of End User Inquiries Clause in Contracts

End User Inquiries. 39.1 Except as otherwise required by Section 28.1 above, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party. 39.2 Except as otherwise required by Section 28.1 above, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services: 39.2.1 Direct the callers who inquire about the other Party’s services or products to their local service provider. 39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services. 39.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC’s End Users with respect to the services CLEC provides such End Users. 39.4 CLEC acknowledges that AT&T-21STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement. Page 65 of 413 Contract Id: 7191776 Version: 2Q17 – ICA – 06/29/17 40.1 Except as expressly set forth in this Agreement, each Party will be solely responsible for its own expenses involved in all activities related to the matters covered by this Agreement. 40.2 AT&T-21STATE and CLEC shall each be responsible for one-half (1/2) of expenses payable to a Third Party for Commission fees or other charges (including regulatory fees, reproduction and delivery expense and any costs of notice or publication, but not including attorney’s fees) associated with the filing of this Agreement or any amendment to this Agreement. 40.2.1 Prior to the filing of this Agreement and each and every Amendment filed in connection with this Agreement in the State of Nevada, CLEC will submit a check in the amount of two hundred dollars ($200.00), payable to Public Utilities Commission of Nevada, to cover its portion of the expenses incurred with filing this Agreement. Upon receipt of CLEC’s check, the Agreement will be processed for filing with the Commission.

End User Inquiries. 39.1 Except as otherwise required by Section 28.1 above, each Party will refer all questions regarding the other Party’s services or products directly to the other Party at a telephone number specified by that Party. 39.2 Except as otherwise required by Section 28.1 above, each Party will ensure that all of its representatives who receive inquiries regarding the other Party’s services: 39.2.1 Direct the callers who inquire about the other Party’s services or products to their local service provider. 39.2.2 Do not in any way disparage or discriminate against the other Party or its products or services. 39.3 Except as otherwise provided in this Agreement, CLEC shall be the primary point of contact for CLEC’s End Users with respect to the services CLEC provides such End Users. 39.4 CLEC acknowledges that AT&T-21STATE may, upon End User request, provide services directly to such End User similar to those offered to CLEC under this Agreement. Page 65 of 413 Contract Id: 7191776 77169319577667 Version: 2Q17 – ICA – 06/29/17 40.1 Except as expressly set forth in this Agreement, each Party will be solely responsible for its own expenses involved in all activities related to the matters covered by this Agreement. 40.2 AT&T-21STATE and CLEC shall each be responsible for one-half (1/2) of expenses payable to a Third Party for Commission fees or other charges (including regulatory fees, reproduction and delivery expense and any costs of notice or publication, but not including attorney’s fees) associated with the filing of this Agreement or any amendment to this Agreement. 40.2.1 Prior to the filing of this Agreement and each and every Amendment filed in connection with this Agreement in the State of Nevada, CLEC will submit a check in the amount of two hundred dollars ($200.00), payable to Public Utilities Commission of Nevada, to cover its portion of the expenses incurred with filing this Agreement. Upon receipt of CLEC’s check, the Agreement will be processed for filing with the Commission.