Emergency Line Clause Samples

Emergency Line. The agent will provide access to the 24 Hours Tenant Support & Emergency Line. The AGENT or a LarocquePM representative, shall be readily available to assist over the phone to answer tenant emergencies request and calls 24 hours a day seven (7) days a week on behalf of the OWNER. This service is subject to additional fees and or charges depending on the complexity and requirement of the situation to be resolved. Any admin agent time and or agent on site service, work, including repairs are to be considered at charge to the OWNER. Note that after hours labour charges and fees are 1.5x the standard agent hourly rate. The AGENT will be diligent and attempt to avoid working after-hours and limit these surcharges whenever possible by schedule the work required during regular business hours and/or enlisting the tenant's participation.