Eligible Chargebacks Sample Clauses
The Eligible Chargebacks clause defines which types of chargebacks are recognized as valid under the agreement. It typically outlines the specific circumstances or transaction types that qualify for chargeback rights, such as unauthorized transactions or goods not received, and may set forth the process for submitting and resolving these claims. This clause serves to clarify the parties' responsibilities and rights regarding disputed payments, helping to allocate risk and prevent misunderstandings about when chargebacks are permitted.
Eligible Chargebacks. Chargeback Protection Services only apply to chargeback claims involving: (i) transactions not authorized by the cardholder, as determined by PayPal; and (ii) transactions where the item was not received (“Item Not Received”) by the buyer (collectively “Eligible Chargebacks”).
Eligible Chargebacks. Chargeback Protection Tools apply only to chargeback claims involving: (1) fraud, as determined by PayPal; or (2) transactions where the product was not received by the buyer, as determined by PayPal (collectively, “Eligible Chargebacks”). In addition, where the item sold is a ticket(s) for a future event, to be an Eligible Chargeback:
i. the event cannot have been cancelled;
ii. At the time of the transaction, you must provide a valid value for “Days to event” to PayPal via the applicable custom API field;
iii. PayPal must receive notice of the chargeback no more than 6 calendar days in advance of the event date, or at any time after the event date (the “Eligible Chargeback Window”); and
iv. If an event is rescheduled, you must provide a revised “Days to event” value to PayPal within one (1) business day of the rescheduling, and only chargebacks received within the new Eligible Chargeback Window will be considered Eligible Chargebacks. The value entered in the "Days to event" must include both the date of the event and the date of the transaction, and cannot be zero, blank, negative, or a fractional number. If the date of the transaction is the same as the event date, the "Days to event" is 1. For the avoidance of doubt, the “Days to event” field may differ from the number of calendar days used to determine the Eligible Chargeback Window. By way of illustration, if tickets are purchased on August 1 for an event occurring on August 10, the “Days to event” value sent at the time of the transaction must be 10, and a chargeback must be received by PayPal on or after August 4 in order to be an Eligible Chargeback. If the event is rescheduled, you must enter a new “Days to event” value as described above and a new Eligible Chargeback Window will begin.