Electronic Order Processing Clause Samples

Electronic Order Processing. Except in ASI-Northeast, CLEC may issue a new order to resell SBC-ASI/8-STATE’s DSL Transport Service through the electronic process described in section 26 (DSL Operational Support Systems). In all SBC-ASI/8-STATE regions, CLEC will determine whether its Customer’s loop is “Loop Qualified” per SBC-ASI/8-STATE standards (i.e., whether the CLEC’s Customer’s telephone line is able to support DSL Transport Service), and if so, place an order for DSL Transport Service with SBC-ASI/8-STATE. SBC-ASI/8-STATE will provide a process for receiving orders. CLEC shall be responsible for ensuring the accurate transmittal of (1) information regarding CLEC’s Customers to SBC-ASI/8-STATE (except for such CLEC Customer’s Loop Qualified status), and (2) the CLEC internet connectivity address information required to direct the DSL Transport Service to CLEC's internet connection. Once SBC-ASI/8-STATE receives an order from CLEC in accordance with the above provisions, SBC-ASI/8-STATE shall then be responsible for taking all of the necessary steps to provide such CLEC Customer with the DSL Transport Service ordered by CLEC. In the event the DSL Transport Service cannot be made to function within SBC-ASI/8-STATE’s current operational guidelines, the CLEC will be notified and the order will be cancelled, with no liability to SBC-ASI/8-STATE. When CLEC places an order, SBC-ASI/8-STATE will specify a Due Date (“DD”) based on force availability or standard interval, as applicable. In the event a DD other than that specified is requested by the CLEC Customer, CLEC will contact SBC-ASI/8-STATE and the Parties will negotiate a DD based on that request. SBC-ASI/8-STATE will not complete the order prior to the DD or later than the DD without notification to the CLEC. CLEC and SBC-ASI/8-STATE will agree to escalation procedures and contacts for resolving questions and disputes related to ordering and provisioning procedures or to the processing of individual orders, subject ultimately to the dispute resolution provisions of this Agreement. SBC-ASI/8-STATE will notify CLEC of any modifications to these contacts within one (1) week of such modifications. SBC-ASI/8-STATE will direct CLEC Customers to contact CLEC if CLEC’s Customer requests a change in service at the time of installation. SBC-ASI/8-STATE will provide CLEC with the same provisioning intervals and procedures for DSL Transport Services that it provides to SBC-ASI/8-STATE Customers.

Electronic Order Processing. Harl▇▇▇ ▇▇▇l maintain and make enhancements where applicable in its production systems such that: (i) the minimum percentage of Direct-to-Plate Orders of Standard Products compared to total Orders of Standard Products is 90%; and (ii) the maximum Order reject rate for Orders of Standard Products coming from Intuit's order system (including but not limited to COSMOS and its successors) is less than 1%, provided Harl▇▇▇ ▇▇ given reasonable notice of Intuit-initiated system changes.