Common use of E-LAN EVC Availability and Mean Time To Repair Clause in Contracts

E-LAN EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following: ● Open a Trouble Ticket within seventy two (72) hours of the time the Hard Outage. ● Submit an SLA credit request to Verizon within 30 days of the closing of the trouble ticket. The credit request may be submitted in writing to Customer’s account team or via the Verizon Enterprise Center portal. The credit request must contain the following information: o The date the outage occurred. o The time the outage began and ended. o The circuit ID(s) for each connection that was impacted.

E-LAN EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following: ● Open a Trouble Ticket within seventy two (72) hours of the time the Hard Outage. ● Submit an SLA credit request to Verizon within 30 days of the closing of the trouble ticket. The credit request may be submitted in writing to Customer’s account team or via the Verizon Enterprise Center portal. The credit request must contain the following information: o ● The date the outage occurred. o ● The time the outage began and ended. o ● The circuit ID(s) for each connection that was impacted.

E-LAN EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following: ●  Open a Trouble Ticket within seventy two (72) hours of the time the Hard Outage. ●  Submit an SLA credit request to their Verizon account team in writing within 30 fifteen (15) days of opening the closing of the trouble ticketTrouble Ticket. The credit request may be submitted in writing to Customer’s account team or via the Verizon Enterprise Center portal. The credit written request must contain the following information: o  The date the outage occurred. o  The time the outage began and ended. o  The circuit ID(s) for each connection that was impacted.

E-LAN EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following: ●  Open a Trouble Ticket within seventy two (72) hours of the time the Hard Outage. ●  Submit an SLA credit request to Verizon within 30 days of the closing of the trouble ticket. The credit request may be submitted in writing to Customer’s account team or via the Verizon Enterprise Center portal. The credit request must contain the following information: o  The date the outage occurred. o  The time the outage began and ended. o  The circuit ID(s) for each connection that was impacted.

E-LAN EVC Availability and Mean Time To Repair. In order for the outage to qualify for an SLA credit Customer must do the following: ● • Open a Trouble Ticket within seventy two (72) hours of the time the Hard Outage. ● • Submit an SLA credit request to their Verizon account team in writing within 30 fifteen (15) days of opening the closing of the trouble ticketTrouble Ticket. The credit request may be submitted in writing to Customer’s account team or via the Verizon Enterprise Center portal. The credit written request must contain the following information: o • The date the outage occurred. o • The time the outage began and ended. o • The circuit ID(s) for each connection that was impacted.