Common use of Documents Required Clause in Contracts

Documents Required. In order to make your Umrah application please ensure the following items have been submitted: • Valid Australian passport for at least six months with 4 empty pages. • Four passport size photos (white background). • Saudi Arabia Visa Application for Each Person (Download from Website, Fill, Print & Sign it). • In case of NON Australian passport, the applicant must provide a copy of Visa Entitlement Verification Online (VEVO), to approve that the applicant has a Residents in Australia at least for 2 years. • Original Certificate of Vaccination for Meningitis (ACYW 135) and Seasonal Flu vaccine. • Certificate of Introduction from Mosque or Islamic Organisation. • A copy of Marriage Certificate for husband & wife (must be duly certified by Police). • Females of age under 45 must be traveling with a Mahram and must have a proof of relation (must be duly certified by Police). • Copy of Birth Certificates for Brothers/Sisters traveling identifying relationship as per parents’ names (must be duly certified by Police). • A copy of Birth Certificate for children or infants who accompanies their parents (must be duly certified by Police). • Females of age above 45 can be traveling without a Mahram but she must perform Umrah with a group. • A Mehram must be a minimum 15 years of age. • Any supporting documents required by the Saudi Embassy must be duly certified by Police. • Prepaid self-addressed Courier Bag or Australian Express post Platinum envelope (Maximum Weight of no less than 500g, Maximum Thickness 20mm) for us to returnyour Passport and other documents in relation to your travel. Alternative arrangements of returning your documents can be made at your own expense. • If requested by relevant authorities to use air-courier for passport and Umrah documents to obtain Umrah visa between Melbourne and Canberra and between Canberra and Melbourne (2 way), the cost of the air-courier will be borne and paid by the client which is AU$165.00. • Children 12 years and over will be considered as adult, and he will be charge full amount of Package cost. • Children under 12 years and above 2 years will subtract 50 % from the above price and also the price may be amended according to the rules of Hotel.

Documents Required. In order to make your Umrah Hajj application please ensure the following items have been submitted: • Valid Australian passport for at least six months with 4 empty pages. • Four passport size photos (white background). • Saudi Arabia Visa Application for Each Person (Download from Website, Fill, Print ( Filled & Sign itSigned ). • In case of NON Australian passport, the applicant must provide a copy of Visa Entitlement Verification Verifica- tion Online (VEVO), to approve that the applicant has a Residents in Australia at least for 2 years. • Original Certificate certificate of Vaccination for Meningitis (ACYW 135) and Seasonal Flu vaccine. • Certificate of Introduction from Mosque or Islamic Organisation. Organization.. • A copy of Marriage Certificate for husband & wife (must be duly certified by PolicePolice only). • Females of age under 45 must be traveling with a Mahram and must have a proof of relation (must be duly certified by PolicePolice only). • Copy of Birth Certificates for Brothers/Sisters traveling identifying relationship as per parents’ names (must be duly certified by PolicePolice only). • A copy of Birth Certificate for children or infants who accompanies their parents (must be duly certified by Police). • Females of age above 45 can be traveling without a Mahram but she must perform Umrah umrah or hajj with a group. • A Mehram must be a minimum 15 years of age. • Any supporting documents required by the Saudi Embassy must be duly certified by Police. • Prepaid self-addressed Courier Bag or Australian Express post Platinum envelope (Maximum Weight of no less than 500g, Maximum Thickness 20mm) for us to returnyour return your Passport and other documents in relation to your travel. Alternative arrangements of returning your documents can be made at your own expense. • If requested by relevant authorities to use air-courier for passport and Umrah documents to obtain Umrah visa between Melbourne and Canberra and between Canberra and Melbourne (2 way), the cost of the air-courier will be borne and paid by the client which is AU$165.00. AU$165.00 • Children 12 8 years and over will be considered as an adult, and he he/she will be charge charged full amount of Package cost. • Children under 12 8 years and above 2 years will subtract 50 15% from the above Hajj Package price and also the price may be amended according to the rules of Hotel.Hotel and Airlines. • For children under 2 years will subtract 25% from the Hajj Package price and also the price may be amended according to the rules of Hotel and Airlines. Processing of Application: • All documents are thoroughly checked by Metro Travel Services, to ensure that all the requirements are complied with. We will forward and hand deliver to the Embassy of Saudi Arabia in Canberra for assessment and processing of visa. • Processing normally starts One (1) month prior to departure date, unless otherwise advised by the Embassy for another time processing. We are responsible for the submitting of your visa application. • Metro Travel Services will follow-up with the Embassy on your behalf. • In the event of any or further documentation be needed in the course of visa processing, Metro Travel Services will advise you accordingly. • As Metro Travel Services has a large volume of pilgrims and documents to process, please assist and cooperate with us by keeping your contact to URGENT MATTERS ONLY until processing is complet- ed and documents are returned to you accordingly. Conditions of Tickets by Airlines: • Tickets are issued 30 days prior to departure. • Prices are based on the cost per ticket $2,600.00/ client (Australia Jeddah-Medina/ Australia), any increase in price per ticket by airlines at the time of confirmation of the ticket, will bear and paid by the client. • Name correction will incur AU$550 fee. • Date change by revalidation after ticketing AU$550 fee. • Ticket reissue fee AU$550. • Clients who no-show for a flight will be considered as cancelling after departure and NIL refund will apply. • Seats are subject to availability at time of booking. No guarantee on confirmation of seats at group fare level on high demand flights. We have no control over the airlines’ allocation of seats and so, if you have particular seat requests, you should check-in at the airport as early as possible. We cannot guarantee that these requests will be met. • It is your responsibility to review, check and make sure that the information’s and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies. • It is your responsibility to fulfil the passport, visa details and other immigration requirements applica- ble to your itinerary and airline tickets details. • The name provided by you for your travel airline tickets must be the same as that in your passport. It is your responsibility to check your name and ensure that you have all the documentation you need for your journey. Visas are obtained from the issuing authority in Australia and you should confirm these with the relevant High Commissions, embassies and/or consulates. Visa requirements vary by both country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. Either airline staff or immigration authorities may not allow you to pass through customs and board your flight without the appropriate visa and some countries will not allow you to enter without proof of a return or onward electronic or paper ticket. Airline check in staff at your point of origin may deny boarding you. We do not accept any responsibility in the case you being unable to travel due to not complying with such requirements. Therefore, you accept full responsibility for obtaining all such documents, visas and permits prior to the start of the trip, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by the Metro Travel Services that is a direct result of your failure to secure or be in possession of proper travel documentation. Metro Travel Services does not provide advice on travel documents and makes no representations or warrantees as to the accuracy or com- pleteness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that the Tour Operator is not responsible for any errors or omissions in this information. If your trip is cancelled due to you not comply with visa details, rules and conditions, Metro Travel Services will not be liable for any costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever in such circumstances. BOOKING ON BEHALF OF OTHERS • By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your trip booking, notifying the Metro Travel Services if any changes or cancellations are required and keeping your party informed. Your behaviour • It is your responsibility to ensure that you and the members of your group do not behave in a way which is inappropriate or causes danger, distress, offence or damage to others or which risks damage to property belonging to others (including but not limited to drunkenness and air rage) whilst on your trip. • If, in our reasonable opinion or that of our Suppliers, your behaviour is inappropriate and causes danger, distress, offence, or damage to others, or risks damage to property belonging to others, we and/or our Suppliers (e.g. hotel managers, airline pilots) may take appropriate action in order to ensure the safety and comfort of our customers and their property and that of our Suppliers, including termi- nating your trip, in which case our and our Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur necessarily as a result of such termination. Terms and Conditions • We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website or Face- book page and you are deemed to have accepted the relevant changes. • When you book with Metro Travel Services the Terms and Conditions become part of your booking. • By accessing, browsing or making a reservation through this website or e-mail or Facebook page, you expressly accept these Terms and Conditions, and intend to be legally bound by you. To the extent any travel products and/or services are booked through your Agent or Metro TravelServices , you agree that these Terms and Conditions apply to all transactions. Please read these Terms and Condi- tions carefully. If you do not accept all of these Terms and Conditions, please do not use the website or make any reservations through Metro Travel Services. Exclusion of Liability and Indemnity: • The responsibility of Metro Travel Services as the tour operator or their agents is limited. • Before booking your Hajj package, you should read this Agreement and any additional terms and conditions carefully and ensure that you understand ALL of the Terms and Conditions. • Metro Travel Services reserves the right at any time, in its sole discretion, to amend, modify, or alter the arrangements as needed. • Metro Travel Services website, terms and condition agreement, registration form and the contents of Hajj packages as described on the website without notice by posting the amended terms and condition agreement, registration form and Hajj packages . The amended of terms and condition agreement, registration form and Hajj packages shall be effective from and after the date that they are posted on the website/facebook page. Therefore, each time you access the website, you need to review these terms and condition agreement, registration form and the contents of the Hajj packages periodically. • Metro Travel Services website or the services will mean that you accept unconditionally any amend- ments made to the terms and condition agreement, registration form and the contents of the packag- es. • Metro Travel Services and its related companies have various subsidiaries, branches and offices throughout all Australian states and territories. The subsidiaries, branches and offices only provide an internal supporting role to and for the benefit of Metro Travel Services. These subsidiaries, branches and offices (as well as any other affiliated companies) do not have any power or authority to render the service, to represent • Metro Travel Services or to enter into any contract in the name of, for or on behalf ofMetro Travel Services. • Hajj travel procedures and requirements may change at any time with or without notice by the Saudi Government. The Customer must comply in full faith with all such new requirements, regulations, laws and rules. If the Customer fails to make full disclosure of such new requirements, regulations, laws and rules, in this case the Customer bears the full cost of Hajj package and ticket cancellation fees. Metro Travel Services visa service allows applying on your behalf for Hajj visas to relevant Embassy or Consulate of Saudi Arabia. • Metro Travel Services is unable to guarantee to obtain Hajj visas and consequently, • Metro Travel Services accepts no liability whatsoever for not obtaining a Hajj visa with or without reasons. • Metro Travel Services reserves the right to claim any associated costs incurred as a result of not obtaining Hajj visa. In this case, the Customer bears the full cost of Hajj package and ticket cancella- tion fees. • Metro Travel Services is also not liable for any delay, misplacement or loss of passport during processing and obtaining Hajj visa from the relevant Embassy or Consulate of Saudi Arabia and All bookings made on this. • Metro Travel Services website are subject to the relevant supplier's/tour operator's booking condi- tions in addition to these • Metro Travel ServicesTerm and Conditions Agreement. • Metro Travel Services makes no representations or warranties of any kind with respect to flights for Hajj packages including not enough time to perform 40 Salaat in Madinah. All hotel star rating is according to Saudi Arabian standard. Due to circumstances beyond the control of Metro Travel Servic- es may also need to cancel or modify events that appear on the itinerary. There may be other circum- stances in which hotel changes become advisable or necessary. Therefore, no liabilities apply to us. • Metro Travel Services also reserves the right to substitute any of the hotels. During the Hajj journey the unexpected is often the norm. Despite very careful planning and organization the Hajj journey can never be taken for granted, like a normal holiday expected in the Australia. The Pilgrim wishes it to be pleasant for a once in a lifetime experience, however the vast number of people from across the globe with a varied lifestyle may have an impact on your pilgrim, unfortunately the company cannot be held responsible for this experience. It is noteworthy that all pilgrims must wear Ihram and is obligato- ry to be worn on Miqat or to the point confronting Miqat. It is not permissible to step forward towards Makkah without Ihram beyond Miqat or the point confronting Miqat. If anyone does so, he will be under obligation to offer Dam / Sacrifice. • The provision of the service offered by the company is in good faith and best endeavours to meet your standard, however, • Metro Travel Services, our agents, travel partner or their sub agents cannot be held responsible for any shortcomings outside the company’s control against your expectations of the pilgrimage. No express or implied, is made by us or by any person as to its accuracy, completeness or fairness and it should not be relied on as such. Any opinions and estimates expressed reflect our judgment at this date and are subject to change without notice. • Metro Travel Services acts only as an agent for clients in making arrangement of services for airlines, hotels, transportations or any other services in connection with this tour and assumes no liability or responsibility whatsoever for mismanagement from any one of the administration, management or employee/staff who provide any of these services. • Metro Travel Services will not be liable to the client for any claims against non-fulfillment, unsatisfac- tory or non-performance of services and products purchased on the client’s behalf by the company from third parties such as (but not limited to) airlines, hotels, tour operators, car hire companies. • Metro Travel Services makes every effort to ensure that all the arrangements and services connect- ed with a client’s tour will be carried out as specified in the most efficient and effective way possible. • Metro Travel Services will assist the client during his/her tour to solve any issue or complaint between him/her and third parties such as (but not limited to) airlines, hotels, tour operators, car hire companies. However; • Metro Travel Services does not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, • Metro Travel Services does not accept liability for the errors and omissions of such suppliers. In the KSA, the Saudi government has the sole responsibility for the movement of pilgrims between Jeddah, Makkah, Mina, Arafat, Muzdalifah, Madinah or any other point of pilgrimage in the KSA. Our Local Agent has no control whatsoever over the transportation, this includes and not limited to, timing, quality of the transport, duration of the journey, facilities for the transport. Our local agent will assist where possible, but this element of the pilgrimage is outside of our control and cannot be held responsible in

Documents Required. In order to To make your Umrah Hajj application please ensure the following items have been submitted: • Valid Australian passport for at least six months at the time of departure from Australia with 4 empty pages. • Four 2 passport size photos (white background). • Saudi Arabia Visa Application for Each Person (Download from Website, Fill, Print & Sign it). • In case of NON NON-Australian passport, the applicant must provide a copy of Visa Entitlement Verification Online (VEVO), to approve that the applicant has a Residents in Australia at least for 2 years. • Original Certificate certificate of Vaccination for Meningitis (ACYW 135) and Seasonal Flu vaccine. • Certificate of Introduction from Mosque or Islamic OrganisationOrganization. • A copy of Marriage Certificate for husband & wife (must be duly certified by Police). • Females of age under 45 must be traveling with a Mahram and must have a proof of relation (must be duly certified by Police). • Copy of Birth Certificates for Brothers/Sisters traveling identifying relationship as per parents’ names (must be duly certified by Police). • A copy of Birth Certificate for children or infants who accompanies their parents (must be duly certified by Police). • Females of age above 45 can be traveling without a Mahram but she must perform Umrah with a group. • A Mehram must be a minimum 15 years of age. • Any supporting documents required by the Saudi Embassy must be duly certified by Police. • Prepaid self-addressed Courier Bag or Australian Express post Platinum envelope (Maximum Weight of no less than 500g, Maximum Thickness 20mm) for us to returnyour return your Passport and other documents in relation to your travel. Alternative arrangements of returning your documents can be made at your own expense. • If requested by relevant authorities to use air-courier for passport and Umrah hajj or umrah documents to obtain Umrah hajj or umrah visa between Melbourne any state round Australia and Canberra and between Canberra and Melbourne (2 way), the cost of the air-courier will be borne and paid by the client which is AU$165.00AU$500.00. • Children 12 2- 4 if not booking for him a bed will subtract 30 % of full amount of Package price. if he or she over 4 years and over will be considered as an adult, and he will be charge charged full amount of Package costprice. • Children Infant under 12 years and above 2 years if not booking for him a bed will subtract 50 % from the above price and also the price may be amended according to the rules of Hotelfull amount of Package price.

Documents Required. In order to make your Umrah application please ensure the following items have been submitted: • Valid Australian passport for at least six months with 4 empty pages. • Four passport size photos (white background). • Saudi Arabia Visa Application for Each Person (Download from Website, Fill, Print & Sign it). • In case of NON Australian passport, the applicant must provide a copy of Visa Entitlement Verification Online (VEVO), to approve that the applicant has a Residents in Australia at least for 2 years. • Original Certificate of Vaccination for Meningitis (ACYW 135) and Seasonal Flu vaccine. • Certificate of Introduction from Mosque or Islamic Organisation. • A copy of Marriage Certificate for husband & wife (must be duly certified by Police). • Females of age under 45 must be traveling with a Mahram and must have a proof of relation (must be duly certified by Police). • Copy of Birth Certificates for Brothers/Sisters traveling identifying relationship as per parents’ names (must be duly certified by Police). • A copy of Birth Certificate for children or infants who accompanies their parents (must be duly certified by Police). • Females of age above 45 can be traveling without a Mahram but she must perform Umrah with a group. • A Mehram must be a minimum 15 years of age. • Any supporting documents required by the Saudi Embassy must be duly certified by Police. • Prepaid self-addressed Courier Bag or Australian Express post Platinum envelope (Maximum Weight of no less than 500g, Maximum Thickness 20mm) for us to returnyour return your Passport and other documents in relation to your travel. Alternative arrangements of returning your documents can be made at your own expense. • If requested by relevant authorities to use air-courier for passport and Umrah documents to obtain Umrah visa between Melbourne and Canberra and between Canberra and Melbourne (2 way), the cost of the air-courier will be borne and paid by the client which is AU$165.00. • Children 12 years and over will be considered as adult, and he will be charge full amount of Package cost. • Children under 12 years and above 2 years will subtract 50 % from the above price and also the price may be amended according to the rules of Hotel.