Documenting Defects Clause Samples
The 'Documenting Defects' clause establishes the requirement for parties to formally record and report any defects identified in goods, services, or works provided under the contract. Typically, this involves specifying the process for notifying the other party of a defect, including the format, timeframe, and necessary supporting information such as photographs or detailed descriptions. By clearly outlining how defects should be documented, this clause ensures that issues are promptly and accurately communicated, which helps facilitate timely resolution and reduces disputes over the existence or nature of defects.
POPULAR SAMPLE Copied 1 times
Documenting Defects. Purchaser must document all Defects in writing with sufficient information to recreate the Defect or otherwise clearly and convincingly document or evidence its occurrence, including, but not limited to, the operating environment, data set, user, or any other such information that Tyler may reasonably request. Purchaser shall deliver such information to Tyler concurrently with its notification to Tyler of a Defect. Purchaser shall use all reasonable efforts to eliminate any non-application related issues prior to its notification to Tyler of such Defect, including, but not limited to, issues related to the network, user training, Purchaser-produced extensions, and data problems not caused by the Licensed Software. Any technical or other issue for which Purchaser requests services, but which is not a Documented Defect, shall be treated as a request for other services and governed by Section 4.
Documenting Defects. End User must document all Defects in writing with sufficient information to recreate the Defect or otherwise clearly and convincingly document or evidence its occurrence, including, but not limited to, the operating environment, data set, user, or any other such information that Tyler may reasonably request. End User shall deliver such information to Tyler concurrently with its notification to Tyler of a Defect. End User shall use all reasonable efforts to eliminate any non-application related issues prior to its notification to Tyler of such Defect, including, but not limited to, issues related to the network, user training, End User- produced extensions, and data problems not caused by the Licensed Software. Any technical or other issue for which End User requests services, but which is not a Documented Defect, shall be treated as a request for other services and governed by Section 4.
Documenting Defects. End User must document all Defects in writing with sufficient information to recreate the Defect or otherwise clearly and convincingly document or evidence its occurrence, including, but not limited to, the operating environment, data set, user, or any other such
(a) ▇▇▇▇▇ shall provide End User with procedures for contacting support staff during normal business hours (8:30 a.m. to 5:00 p.m., Central Time, Monday through Friday, excluding national holidays) for reporting Documented Defects. ▇▇▇▇▇ shall assist End User in the diagnosis of any Documented Defect, including the assigned Service Level and ▇▇▇▇▇’▇ tracking number.
(b) For each reported Documented Defect, ▇▇▇▇▇ shall assign appropriate personnel to diagnose and correct the Documented Defect, and where appropriate, identify Circumvention Procedures. ▇▇▇▇▇’▇ initial response shall include an acknowledgement of notice of the Documented Defect, confirmation that ▇▇▇▇▇ has received sufficient information concerning the Documented Defect, and an action plan for resolving the Documented Defect and avoiding further deleterious consequences of the Documented Defect.