Document Storage. 18.1. After completing the Services we are entitled to keep all your papers and documents while money is owing to us. We will keep our file of papers (except for any of your papers which you ask to be returned to you) for no more than 6 years and on the understanding that we have your authority to destroy the file 6 years after completing the Services. We may send the files to you for your storage after a period has elapsed since completion. 18.2. This policy does not apply to the storage of title documents, title deeds and other valuable documents and we will not destroy any documents which you specifically ask us to keep in safe custody. Charges may apply for papers you ask us to keep in safe custody β please ask us for details. 18.3. If we retrieve papers or documents from storage in relation to continuing or new instructions to act in connection with your affairs, we will normally charge you for the cost to us of that retrieval. We may charge you both for time spent recalling stored papers that are requested and reading, correspondence or other work necessary to comply with your instructions in relation to the retrieved papers.
Appears in 3 contracts
Sources: General Terms of Business, General Terms of Business, General Terms of Business