Disputing Transactions Clause Samples
Disputing Transactions. 4.1.13.1. Should a Customer discover differences between recorded Card Transactions on a Card Account and actually executed Card Transactions or identify Card Transactions unconfirmed (unauthorised) by the Customer, they shall immediately, but not later than during 45 (forty-five) calendar days following the day when the amount was debited from the Card Account (or the day when a Card Transaction should have been executed), inform the Bank thereof by submitting a claim to the Bank in a manner specified by the Bank (see Paragraph
1.1 “Terms, Definitions and Principal Conditions of General Regulations for Transactions” of the Regulations).
4.1.13.2. Further consideration of claims shall be performed in accordance with VISA IPS regulations. The Bank shall provide a reply upon receiving all information related to a disputed Card Transaction, including information provided by a Customer and Card User, VISA IPS. The Customer shall pay the Bank a Fee for consideration of an unreasonable claim according to the Pricelist, as well as compensate the Bank for its payments made to third persons due to consideration of such unreasonable claim of a Card User.
4.1.13.3. Should it be in compliance with specific legal acts of the Republic of Latvia on consumer right protection and with VISA IPS regulations, the Bank is entitled not to repay the amount of a disputed or unauthorised Card Transaction to a Customer in the following cases:
4.1.13.3.1. the Customer failed to inform the Bank according to Sub-Paragraph 4.1.13.1 hereof,
4.1.13.3.2. the Card Transaction is confirmed according to Sub-Paragraph 4.1.5.2 hereof,
4.1.13.3.3. a Card User placed the Card at a third person’s disposal or allowed its availability to a third person, or did not fulfil other obligations under Section 4 of the Regulations and a Card Agreement,
4.1.13.3.4. a Card User did not ensure the safe storage of the Card data (see Sub- Paragraph 4.1.5.6) or the safe use of the Card,
4.1.13.3.5. the Card Transaction was executed after a Card User learnt that the Card was lost, reproduced, became available to third persons, the PIN was disclosed, or the Card was used without authorisation, but before the Bank received a corresponding Notification about such loss, theft, reproduction of the Card, its availability to third persons, PIN disclosure or unauthorised use of the Card,
Disputing Transactions. In the case of a discrepancy or questions about electronic transaction(s), call or email Customer Support as soon as possible. Customer Support must be notified no later than 1:00 PM ET on the business day following the date of any such disputed transaction in order to return any non-consumer ACH Debit entry. If we are not timely notified of an unauthorized non-consumer ACH Debit entry, we will not be able to return the item without the cooperation and agreement of the originating bank and the originator of the debit entry. Any other effort to recover the funds must occur solely between Customer and the originator of the entry.
Disputing Transactions. In most cases, the easiest way to settle a dispute is for ▇▇▇▇▇▇ and ▇▇▇▇▇▇▇ to communicate, work together to figure out what happened, and come to an agreeable solution. When a Buyer and a Seller cannot come to an agreeable solution, P2P Service is authorised to resolve disputes between Users. The P2P Service’s decision in a dispute is final and binding, and cannot be appealed after the dispute has been resolved. Either party can initiate the dispute resolution process (“disputed transaction” or “dispute”) with respect to a transaction.