Common use of Disputed Billing Clause in Contracts

Disputed Billing. The Customer shall pay all fees without setoff, recoupment, counterclaim, deduction, debit, or withholding. If the Customer believes that ONS has billed the Customer incorrectly, the Customer must give notice to ONS no later than 30 days from the date of the invoice in which the error or problem appeared in order to be eligible for an adjustment or credit. Adjustments or credits will be issued in the good faith and reasonable discretion of ONS if the Customer is disputing fees reasonably and in good faith and is cooperating diligently to resolve the dispute. ONS is released from claims for disputed invoices where notice is given outside of 30 days from the date of the invoice. This provision sets out the Customer’s sole remedy for disputed billing.