Common use of Diagnostic and Usage Data Clause in Contracts

Diagnostic and Usage Data. The Software may collect diagnostic and usage data. Licensee agrees that SOTI, its Affiliates and agents may collect, maintain, process and use diagnostic, technical, usage and related information in the form of metadata, including but not limited to technical information about the Licensee Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of Software, and or associated service updates, product support and other services to the Licensee (if any) related to the Software, and to verify compliance with the terms of this Agreement. SOTI may use this information, so long as it is collected in a form that does not personally identify the Licensee or Licensee end users, to provide and improve SOTI’s products and services. Opt-out rights, if any, are described in the Documentation. To enable SOTI’s partners and third party providers to improve their software, hardware and services designed for use with SOTI products, SOTI may also provide any such partner or third party provider with a subset of diagnostic information that is relevant to that partner’s or provider’s software, hardware and/or services, as long as the diagnostic and usage information is collected in an aggregated form or in a form that does not personally identify the Licensee or Licensee end user. Some features in the Software may enable collection of data from Licensee end users that access or use the Software. If Licensee uses these features to enable data collection in Licensee applications, Licensee must comply with applicable law, including obtaining any required end user consent, and maintain a prominent privacy policy that accurately informs end users about how Licensee uses, collects, and shares end user data.

Diagnostic and Usage Data. The Software may collect diagnostic and usage data. Licensee agrees that SOTI, its Affiliates and agents may collect, maintain, process and use diagnostic, technical, usage and related information in the form of metadata, including but not limited to technical information and identifiers about the Licensee Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of Software, and or associated service updates, product support and other services to the Licensee (if any) related to the Software, and to verify compliance with the terms of this Agreement. SOTI may use this information, so long as it is collected in a form that does not personally identify the Licensee or Licensee end users, to provide and improve SOTI’s products and services. Opt-out rights, if any, are described in the Documentation. To enable SOTI’s partners and third party providers to improve their software, hardware and services designed for use with SOTI products, SOTI may also provide any such partner or third party provider with a subset of diagnostic information that is relevant to that partner’s or provider’s software, hardware and/or services, as long as the diagnostic and usage information is collected in an aggregated form or in a form that does not personally identify the Licensee or Licensee end user. Some features in the Software may enable Licensee the collection of data from Licensee end users that access or use the Software. If Licensee uses end users use these features to enable data collection in through Licensee applications, Licensee must comply with applicable law, including obtaining any required end user consent, and maintain a prominent privacy policy that accurately informs end users about how Licensee uses, collects, and shares end user data.