Device Support Sample Clauses
The Device Support clause outlines the obligations and procedures for providing technical assistance and maintenance for devices covered under an agreement. Typically, this clause specifies the types of devices included, the scope of support services (such as troubleshooting, repairs, or software updates), and the response times or channels through which support is delivered. Its core practical function is to ensure that users have reliable access to help and maintenance for their devices, thereby minimizing downtime and resolving technical issues efficiently.
Device Support. REACHTEL undertakes to deliver an experience on the widest range of devices possible. However, every handset make & model varies with new releases occurring regularly. Therefore, the Products & Services as they relate to handset specific conversion or delivery are offered on a reasonable endeavours basis.
Device Support. Access to Rogers Unison Services is available via the following device types, in accordance with the applicable plan types outlined above. The make and model of approved devices is subject to change by Rogers without notice to the Customer, provided that the Customer’s current Rogers Unison devices will continue to be supported until the end of the Customer’s then-current Commitment Period.
(a) Wireless devices activated on an approved Rogers wireless price plan;
(b) If access to the Rogers Unison web portal is not required, an approved feature phone, provided that the Customer use the feature phone for call control purposes only;
(c) IP Phones and Conference Units that have been certified and approved for use by Rogers;
Device Support. Motricity shall provide support to AT&T for all new Devices launched, and AT&T’s existing list of legacy Devices. This support shall include: • R&D services to all aspects of storefront core functionality including discovery, purchase and fulfillment of digital media/content for each Device and each software revision up to the point it meets stated OEM specifications. Once the Device meets OEM specifications, Motricity will perform regression testing on subsequent Device firmware builds to ensure conformity up to the commercial device launch. • This testing and support will be provided for user interaction * * * • Interaction with AT&T, AT&T’s Vendors * * * and the OEM handset provider to work towards the resolution of problems identified. • Addressing of defects which are filed against the storefront during the on boarding process for the handset. Motricity shall work together with AT&T to recommend the sunsetting of devices on an ongoing basis. AT&T to retain final right of refusal for any decisions on device retirement, not to be unreasonably exercised.
Device Support. Supplier agrees to support the following devices and mobile operating systems at launch: iOS and Android, smartphones/tablets as agreed to by both Parties. Supplier will review with AT&T any reasonable requests regarding the addition of any additional devices or any major mobile operating systems that AT&T will introduce to the market. AT&T and Supplier will jointly consider any AT&T recommendations regarding future updates to the list of supported devices and mobile operating systems.
Device Support. Pearson and/or ▇▇▇▇▇▇▇’▇ Service Provider will provide telephone, email and online technical support post installation. Support is limited to support in relation to Products and does not include support related to use of Customer’s or a third party’s technology, software, internet service providers (“ISPs”), or networks.
▇. ▇▇▇▇▇▇▇ and/or ▇▇▇▇▇▇▇’▇ Service Provider will provide the following support services to Customer at no extra cost:
(a) Hardware Support: (i) Setup (ii) Deployment recommendations based on campus infrastructure (iii) Repairs
Device Support. Supplier will concurrently support a maximum of [* * *] PDA’s or smart devices (the “Devices”) [* * *] provided that the Devices adhere to Supplier’s Device Specification document , which both parties may mutually update as required. Additional Devices may be supported on a Professional Services basis. In addition, Supplier will certify [* * *] new Devices on existing Supplier platforms per year that Sprint will commercially launch to its customers. If any Device fails Seven’s certification test the Device will be sent back to Sprint with a description of the failure(s) and it will be Sprint’s responsibility to fix Device failures and return to Seven for re-certification. If the Device fails a [* * *] time, Sprint will then be charged a reasonable fee for all future certifications for that Device. Supplier will certify and support these Devices requested by Sprint [* * *] after receipt of [* * *] fully provisioned Devices from Sprint. Sprint will be responsible for providing all rights necessary for implementation and testing of the Devices. Supplier agrees to certify and support a maximum of [* * *] xHTML Devices per year. Furthermore, Supplier will work with Sprint to establish a mechanism/process to notify Supplier of new Devices and browsers that need to be supported (with adequate lead times, etc.). Upon receipt of the Devices, Supplier will implement and test (for support) a maximum of [* * *] Sprint Devices at any given time. In the event that a Device manufacturer releases a ROM upgrade that has a negative impact to the Seven application, the certification timeline will be redefined by both parties. In the event that Sprint has not provided Supplier a specific Device or rights therein for implementation and testing and an Error is reported related to the Device, Supplier will not be obligated for or held to the SLA requirements for Personal Edition and/or Enterprise Edition (Attachment C) if the error occurs only on or in the use of that Device. Upon resolution of the Error as agreed upon by Sprint and Supplier the certification timeline will be redefined by both parties.
Device Support