Common use of Determination Process Clause in Contracts

Determination Process. The Customer agrees with the understanding that Internet Lightspeed does not maintain field technicians to make service determinations. Internet Lightspeed does have Support Technicians available to assist with the required testing of the Internet Lightspeed Broadband connection. The Customer agrees to assist Internet Lightspeed personnel in conducting a direct test of their connection by bypassing all internal networking, Customer configured equipment, and devices. This includes, but not limited to, routers, firewall devices, WiFi connections, etc. The Customer agrees that only a direct connection to the modem via the method, as directed by Internet Lightspeed personnel, shall be the sole determining factor to confirm a Service Disruption, which will allow coverage under this SLA, TOS, and all Internet Lightspeed policies.

Determination Process. The Customer agrees with the understanding that Internet Lightspeed does not maintain field technicians to make service determinations. Internet Lightspeed does have Support Technicians available to assist with the required testing of the Internet Lightspeed Broadband connection. The Customer agrees to assist Internet Lightspeed personnel in conducting a direct test of their connection by bypassing all internal networking, Customer configured equipment, and devices. This includes, but is not limited to, routers, firewall devices, WiFi connections, etc. The Customer agrees that only a direct connection to the modem via the method, as directed by Internet Lightspeed personnel, shall be the sole determining factor to confirm a Service Disruption, which will allow coverage under this SLA, TOS, and all Internet Lightspeed policies.