DETECT AND RESPOND RETAINER Sample Clauses

DETECT AND RESPOND RETAINER. 5.1 The Detect and Respond Retainer will be detailed on the Order and may include Detect and Respond services such as the support of detect and respond products, including administration, policy review and upgrades, training and configuration, as well as limited investigation activities. 5.2 This is an unmanaged service available during our Normal Support Hours only. Service level response times are a 4-hour remote response. 5.3 This pre-paid Detect and Respond Retainer is activated upon an email or call to the Security Operations Centre. Services will be charged to the Retainer in 30-minute units and our standard hourly rates apply. 5.4 Any unused Retainer remaining at the end of the Initial Term may be used against other IT security products or services for up to 3 months, and thereafter shall be forfeit.