DESIGNATED RESOURCES. Each Customer is assigned a Cloud Service Delivery Manager (CSDM) and a Cloud Architect (CA). 1) CSDMs can be contacted directly, perform service reviews, and delivery reporting and insights through all phases of the implementation, migration and operational life cycle. CSDMs conduct monthly business reviews and detail items such as financial spend, cost- saving recommendations, service utilization, and risk reporting. They dive deep into operational performance statistics and provide recommendations of areas of 6 See the AWS Managed Services Service Level Agreement for more information.
Appears in 2 contracts
Sources: Managed Services Agreement, Managed Services Agreement