Common use of Designated Environment Clause in Contracts

Designated Environment. Any other use or transfer of the Precision eCare Services outside of the Designated Environment for Precision eCare Services by Customer will require CSG’s prior approval, which may be subject to additional charges but shall not be unreasonably withheld. Execution Copy Precision eCare is an Internet product with four separate modules, which include features and functions for: Electronic ▇▇▇▇ Presentment and Payment (Module A), Self-Care/Account Management/Subscriber Acquisition (Module B).Consolidator Services (Module C) and Payment Kiosk (Module E). For the fees provided in Schedule F, these modules may be implemented in conjunction with one another or as separate entities. The features and functions within each of these modules are managed through the Administration Module. Module A - Electronic ▇▇▇▇ Presentment and Payment: The following functionality is currently included in Precision eCare when only the Electronic ▇▇▇▇ Presentment and Payment (EBPP) module has been implemented: ▇▇▇▇ Presentment • Bills are viewable through custom presentation and content templates • Current ▇▇▇▇ available for all subscribers immediately upon registration • Text based email notification of ▇▇▇▇ availability sent to registered users • ▇▇▇▇ archive maintained for registered users for up to and including six (6) months • Printer friendly version of online statement o Option for hardcopy suppression of statements ▇▇▇▇ Payment • One-time, EFT/ACH, credit card and PIN-less debit cards • Registered user presented with payment authorization message at time of payment • Recurring credit and PIN-less debit cards • Recurring EFT/ACH • Subscriber authorization for selected payment method • Commercially reasonable means of verification of subscribers’ bank routing and account numbers • Real-time credit card and debit card authorization • Credit and debit cards accepted are: Visa, Master Card, American Express and Discover * Requires electronic banking relationship with a CSG approved bank or the use of CSG Financial Services Subscriber Registration and Maintenance • Internet registration for new users of Precision eCare services • Text based email notification of successful initial registration sent to registered users • Internet maintenance of registered user information such as email address and password • Optional setting to control the printing and mailing of paper statements • Confirmation of web site activities sent to end-user via text based email for the following activities: Execution Copy o Change/modification of ▇▇▇▇-to-address o Set up or change to recurring payment plan (EFT/SCH or credit card) o Set up or change to the suppression of hard copy statements o Enrollment in recurring EFT o One-time EFT payment Additional Account Management Items • Registered users can change “▇▇▇▇-to” information • Registered users can change phone numbers • Registered users can change Internet login ids • Registered users can enroll in (or cancel) recurring credit card and PIN-less debit card • Registered users can enroll in (or cancel) recurring EFT/ACH • Registered users can update their recurring payment information • Registered users can change their Precision eCare email address • Registered users can change their Precision eCare password • Registered users can view charges & credits that have not yet been posted to a statement • Registered users can update their statement suppression options Module B - Self-Care/Account Management/Customer Acquisition: The following functionality is currently included in Precision eCare Module B when the Precision eCommerce/Account Management Subscriber Acquisition module has been implemented. Customer must be utilizing the capabilities of Module A in order to utilize Module B. New Subscriber Acquisition • Non-registered users can view available services. Non-registered users can select available services • Non-registered users can establish installation date • Includes confirmation of dwelling serviceability • Includes user-friendly error handling • Includes web-only service descriptions • Internet orders include login id, password • Includes update capability for services and scheduling date Request for Service Upgrade or Sidegrade • Registered users can view available services • Registered users can select available services to add to their existing accounts • Includes user-friendly error handling • Includes web-only service descriptions • Includes support for no-truck and truck roll orders Includes update capability for services and scheduling dates Execution Copy Subscriber Registration and Maintenance • Internet registration for new users of Precision eCare services • Text based email notification of successful initial registration sent to registered users • Registered users can change “▇▇▇▇-to” information • Registered users can change phone numbers • Registered users can change Internet login ids • Registered users can change their Precision eCare email address • Registered users can change their Precision eCare password • Optional setting to control the printing and mailing of paper statements Customer Administration Module: Features and Functions listed below are applicable to both Module A and Module B unless otherwise noted. • Provide end-user support o Customer has the same view into Precision eCare as the consumer (i.e. end-user) o Customer can retrieve account information by either account number or name Control Customer Administrative user access level • Secure login access path (user ID and password in SSL site) for Customer Administrative user (supervisor) and basic user (CSR) Update Customer Administrative user passwords and access/security level • Capability to automatically unregister users who have not logged into the website for a given period of time. • Customer Administrative user may set parameters to define specific period of time. View reports • Payment transactions by status (Module A only) • Unposted (pending) payments (Module A only) • Successful payments (Module A only) • Unsuccessful payments • Registered Users • Number of suppressed hardcopy statements (Module A only) • Summary of Self-care transactions • Selectable by date ranges • Printer friendly version available • Summary reports: daily, weekly and monthly formats Note: Precision eCare monthly reports are available via Precision eCare Customer Administration Module within three (3) business days after the close of the Customer’s billing cycle. Information not available via Precision eCare reports may be accessed using CSG’s Vantage reporting tool. Customer control of various web page displays, look and feel Execution Copy • Real-time web site update (add, change, delete) of services, groups of services and service descriptions • Control available work order scheduling time slots and descriptions • Control user-friendly error message descriptions • Control work order rescheduling availability (number of hours before install date to disallow rescheduling) • Changes can be made by SPA ranges for efficiency (changes can be made to service codes, event codes, package codes either specific to the SPA or across all SPAs). Marketing • Support for CSG’s Enhanced Statement Presentation messages (Regulatory and Marketing) as defined by the Customer during initial implementation • Space available for banner ads for Customer’s exclusive use Security • Web site access restricted to customer defined users • Data and applications restricted to authorized users only • SSL (Secure Socket Layer) 3.0 compliant Precision eCare Content Manager • Customer will have the ability to customize their Precision eCare, EBPP and/or Precision eCommerce web pages to maintain consistency between the look and feel of their corporate Internet web site. The specific look & feel, colors, graphics, logo etc. will be defined by the Customer and implemented by CSG during the initial implementation. Ongoing maintenance of minor changes can be managed through the Content Manager application. • Web pages within the Customer Administration Module include specifically defined areas for Customer colors, graphics and logos. All other areas, workflow, navigation and design within the Customer Administration Module will have a universal format and presentation to the end-user as dictated by CSG. • All subsequent changes to the look and feel, graphics, logos colors etc. will be executed by CSG through additional Statements of Work. Module C – Consolidator Services: 1. Scope of Agreement. For the fees set forth in Schedule F of the Agreement, should Customer determine to utilize this Module’s capabilities, CSG agrees to implement the Consolidator Services for Customer and to provide the Consolidator Services to Customer for use by Users who enroll in the Consolidator Services. Additional Consolidators may be added by CSG and Customer under mutually agreed upon terms and conditions (including, without limitation pricing) in an Amendment to the Agreement. ********* shall not be removed as an available Consolidator without Customer’s prior written consent. Customer will be charged the Transaction Fee set forth on Schedule F of this Agreement for every ▇▇▇▇ or ▇▇▇▇ summary record sent to the Consolidator by CSG as a result of a Subscriber’s enrollment to receive such Customer’s ▇▇▇▇ through such Consolidator. Additional features that are added to the Consolidator Services as defined in Schedule C, may incur additional charges as mutually agreed by CSG and Customer. A Subscriber may enroll to receive its ▇▇▇▇ through any of the consumer service providers in *********** network (“Network Participants”) and, in such event, ********* shall transmit the ▇▇▇▇ or ▇▇▇▇ summary information for such Subscriber received from CSG to such Execution Copy Network Participant. 2. Modifications in the Consolidator Services. Upon giving reasonable advance notice to Customer, CSG, at its expense, may make any modifications, changes, adjustments or enhancements to the Consolidator Services which it considers to be required by law or governmental regulation. CSG, at its expense, may make any other modifications, changes, adjustments or enhancements to the Consolidator Services not covered by the previous sentence, which do not affect CSG obligations under this Agreement, do not diminish the functionality of the system, and do not have an adverse effect on Customer. CSG agrees to provide Customer with at least ***** (**) **** advance notice of any new releases of the Consolidator Services utilized by Customer or Users.

Designated Environment. Any other use or transfer of the Precision eCare Care Express Services outside of the Designated Environment for Precision eCare Care Express Services by Customer will require CSG’s prior approval, which may be subject to additional charges but shall not be unreasonably withheld. Execution Copy Precision eCare Exhibit C-4(a) Care Express is an Internet product with four separate modules, which include features and functions for: Electronic ▇▇▇▇ Presentment and Payment (Module A), Self-Care/Account Management/Subscriber Acquisition (Module B).Consolidator Services (Module C) and Payment Kiosk (Module E). For the fees provided in Schedule F, these modules may be implemented in conjunction with one another or as separate entities. The features and functions within each of these modules are managed through the Administration Module. Module A - Electronic ▇▇▇▇ Presentment and Payment: The following functionality is currently included in Precision eCare Care Express when only the Electronic ▇▇▇▇ Presentment and Payment (EBPP) module has been implemented: ▇▇▇▇ Presentment • · Bills are viewable through custom presentation and content templates • · Current ▇▇▇▇ available for all subscribers immediately upon registration • · Text based email notification of ▇▇▇▇ availability sent to registered users • · ▇▇▇▇ archive maintained for registered users for up to and including six (6) 6 months • · Printer friendly version of online statement o Option for hardcopy suppression of statements ▇▇▇▇ Payment • · One-time, EFT/ACH, credit card and PIN-less debit cards • · Registered user presented with payment authorization message at time of payment • · Recurring credit and PIN-less debit cards • · Recurring EFT/ACH • · Subscriber authorization for selected payment method • · Commercially reasonable means of verification of subscribers’ bank routing and account numbers • · Real-time credit card and debit card authorization • · Credit and debit cards accepted are: Visa, Master Card, American Express and Discover * *Requires electronic banking relationship with a CSG approved bank or the use of CSG Financial Services Subscriber Registration and Maintenance • · Internet registration for new users of Precision eCare Care Express services • · Text based email notification of successful initial registration sent to registered users • · Internet maintenance of registered user information such as email address and password • · Optional setting to control the printing and mailing of paper statements • · Confirmation of web site activities sent to end-user via text based email for the following activities: Execution Copy o Change/modification of ▇▇▇▇-to-address o Set up or change to recurring payment plan (EFT/SCH or credit card) o Set up or change to the suppression of hard copy statements o Enrollment in recurring EFT o One-time EFT payment Additional Account Management Items • · Registered users can change “▇▇▇▇-to” information • · Registered users can change phone numbers • · Registered users can change Internet login ids • · Registered users can enroll in (or cancel) recurring credit card and PIN-less debit card • · Registered users can enroll in (or cancel) recurring EFT/ACH • · Registered users can update their recurring payment information • · Registered users can change their Precision eCare Care Express email address • · Registered users can change their Precision eCare Care Express password • · Registered users can view charges & credits that have not yet been posted to a statement • · Registered users can update their statement suppression options Module B - Self-Care/Account Management/Customer Acquisition: The following functionality is currently included in Precision eCare Care Express Module B when the Precision eCommerceSelfCare/Account Management Subscriber Acquisition module has been implemented. Customer must be utilizing the capabilities of Module A in order to utilize Module B. New Subscriber Acquisition • · Non-registered users can view available services. Non-registered users can select available services • · Non-registered users can establish installation date • · Includes confirmation of dwelling serviceability • · Includes user-friendly error handling • · Includes web-only service descriptions • · Internet orders include login id, password • · Includes update capability for services and scheduling date Request for Service Upgrade or Sidegrade • · Registered users can view available services • · Registered users can select available services to add to their existing accounts • · Includes user-friendly error handling • · Includes web-only service descriptions • · Includes support for no-truck and truck roll orders · Includes update capability for services and scheduling dates Execution Copy Subscriber Registration and Maintenance • · Internet registration for new users of Precision eCare Care Express services • · Text based email notification of successful initial registration sent to registered users • · Registered users can change “▇▇▇▇-to” information • · Registered users can change phone numbers • · Registered users can change Internet login ids • · Registered users can change their Precision eCare Care Express email address • · Registered users can change their Precision eCare Care Express password • · Optional setting to control the printing and mailing of paper statements Customer Client Administration Module: Features and Functions listed below are applicable to both Module A and Module B unless otherwise noted. • · Provide end-user support o Customer has the same view into Precision eCare Care Express as the consumer (i.e. end-user) o Customer can retrieve account information by either account number or name Control Customer Administrative user access level • · Secure login access path (user ID and password in SSL site) for Customer Administrative user (supervisor) and basic user (CSR) Update Customer Administrative user passwords and access/security level • · Capability to automatically unregister users who have not logged into the website for a given period of time. • · Customer Administrative user may set parameters to define specific period of time. View reports • · Payment transactions by status (Module A only) • · Unposted (pending) payments (Module A only) • · Successful payments (Module A only) • · Unsuccessful payments • · Registered Users • · Number of suppressed hardcopy statements (Module A only) • · Summary of Self-care transactions • · Selectable by date ranges • · Printer friendly version available • · Summary reports: daily, weekly and monthly formats Note: Precision eCare Care Express monthly reports are available via Precision eCare Care Express Customer Administration Module within three (3) business days after the close of the Customer’s billing cycle. Information not available via Precision eCare Care Express reports may be accessed using CSG’s Vantage reporting tool. Customer control of various web page displays, look and feel Execution Copy • · Real-time web site update (add, change, delete) of services, groups of services and service descriptions • · Control available work order scheduling time slots and descriptions • · Control user-friendly error message descriptions • · Control work order rescheduling availability (number # of hours before install date to disallow rescheduling) • · Changes can be made by SPA ranges for efficiency (changes can be made to service codes, event codes, package codes either specific to the SPA or across all SPAs). Marketing • · Support for CSG’s Enhanced Statement Presentation messages (Regulatory and Marketing) as defined by the Customer during initial implementation • · Space available for banner ads for Customer’s exclusive use Security • · Web site access restricted to customer defined users • · Data and applications restricted to authorized users only • · SSL (Secure Socket Layer) 3.0 compliant Precision eCare Care Express Content Manager • · Customer will have the ability to customize their Precision eCareCare Express, EBPP and/or Precision eCommerce Self-Care web pages to maintain consistency between the look and feel of their corporate Internet web site. The specific look & feel, colors, graphics, logo etc. will be defined by the Customer and implemented by CSG during the initial implementation. Ongoing maintenance of minor changes can be managed through the Content Manager application. • · Web pages within the Customer Administration Module include specifically defined areas for Customer colors, graphics and logos. All other areas, workflow, navigation and design within the Customer Administration Module will have a universal format and presentation to the end-user as dictated by CSG. • · All subsequent changes to the look and feel, graphics, logos colors etc. will be executed by CSG through additional Statements of Work. Module C – Consolidator Services: 1. Scope of Agreement. For the fees set forth in Schedule F of the Agreement, should Customer determine to utilize this Module’s capabilities, CSG agrees to implement the Consolidator Services for Customer and to provide the Consolidator Services to Customer for use by Users who enroll in the Consolidator Services. Additional Consolidators may be added by CSG and Customer under mutually agreed upon terms and conditions (including, without limitation pricing) in an Amendment to the Agreement. ********* CheckFree shall not be removed as an available Consolidator without Customer’s prior written consent. Customer will be charged the Transaction Fee set forth on Schedule F of this Agreement for every ▇▇▇▇ or ▇▇▇▇ summary record sent to the Consolidator by CSG as a result of a Subscriber’s enrollment to receive such Customer’s ▇▇▇▇ through such Consolidator. Additional features that are added to the Consolidator Services as defined in Schedule C, may incur additional charges as mutually agreed by CSG and Customer. A Subscriber may enroll to receive its ▇▇▇▇ through any of the consumer service providers in *********** CheckFree’s network (“Network Participants”) and, in such event, ********* CheckFree shall transmit the ▇▇▇▇ or ▇▇▇▇ summary information for such Subscriber received from CSG to such Execution Copy Network Participant. 2. Modifications in the Consolidator Services. Upon giving reasonable advance notice to Customer, CSG, at its expense, may make any modifications, changes, adjustments or enhancements to the Consolidator Services which it considers to be required by law or governmental regulation. CSG, at its expense, may make any other modifications, changes, adjustments or enhancements to the Consolidator Services not covered by the previous sentence, which do not affect CSG obligations under this Agreement, do not diminish the functionality of the system, and do not have an adverse effect on Customer. CSG agrees to provide Customer with at least ***** (**) **** advance notice of any new releases of the Consolidator Services utilized by Customer or Users.

Designated Environment. Any other use or transfer of the Precision eCare Services outside of the Designated Environment for Precision eCare Services by Customer will require CSG’s prior approval, which may be subject to additional charges but shall not be unreasonably withheld. Execution Copy Precision eCare is an Internet product with four separate modules, which include features and functions for: Electronic ▇▇▇▇ Bill Presentment and Payment (Module A), Self-Care/Account Management/Subscriber Acquisition (Module B).Consolidator B), Consolidator Services (Module C) and Payment Kiosk (Module E). For the fees provided in Schedule F, these modules may be implemented in conjunction with one another or as separate entities. The features and functions within each of these modules are managed through the Administration Module. Module A - Electronic ▇▇▇▇ Bill Presentment and Payment: The following functionality is currently included in Precision eCare when only the Electronic ▇▇▇▇ Bill Presentment and Payment (EBPP) module has been implemented: ▇▇▇▇ Bill Presentment • Bills are viewable through custom presentation and content templates • Current ▇▇▇▇ bill available for all subscribers immediately upon registration • Text based email notification of ▇▇▇▇ bill availability sent to registered users • ▇▇▇▇ Bill archive maintained for registered users for up to and including six (6) months • Printer friendly version of online statement o Option for hardcopy suppression of statements ▇▇▇▇ Bill Payment • One-time, EFT/ACH, credit card and PIN-less debit cards • Registered user presented with payment authorization message at time of payment • Recurring credit and PIN-less debit cards • Recurring EFT/ACH • Subscriber authorization for selected payment method • Commercially reasonable means of verification of subscribers’ bank routing and account numbers • Real-time credit card and debit card authorization • Credit and debit cards accepted are: Visa[****, Master Card****** ****, American Express ******** ******* and Discover ********] * Requires electronic banking relationship with a CSG approved bank or the use of CSG Financial Services Subscriber Registration and Maintenance • Internet registration for new users of Precision eCare services • Text based email notification of successful initial registration sent to registered users • Internet maintenance of registered user information such as email address and password • Optional setting to control the printing and mailing of paper statements • Confirmation of web site activities sent to end-user via text based email for the following activities: Execution Copy o Change/modification of ▇▇▇▇-tobill-to-address o Set up or change to recurring payment plan (EFT/SCH or credit card) o Set up or change to the suppression of hard copy statements o Enrollment in recurring EFT o One-time EFT payment Additional Account Management Items • Registered users can change “▇▇▇▇-toBill-to” information • Registered users can change phone numbers • Registered users can change Internet login ids • Registered users can enroll in (or cancel) recurring credit card and PIN-less debit card • Registered users can enroll in (or cancel) recurring EFT/ACH • Registered users can update their recurring payment information • Registered users can change their Precision eCare email address • Registered users can change their Precision eCare password • Registered users can view charges & credits that have not yet been posted to a statement • Registered users can update their statement suppression options Module B - Self-Care/Account Management/Customer Acquisition: The following functionality is currently included in Precision eCare Module B when the Precision eCommerce/Account Management Subscriber Acquisition module has been implemented. Customer must be utilizing the capabilities of Module A in order to utilize Module B. New Subscriber Acquisition • Non-registered users can view available services. Non-registered users can select available services • Non-registered users can establish installation date • Includes confirmation of dwelling serviceability • Includes user-friendly error handling • Includes web-only service descriptions • Internet orders include login id, password • Includes update capability for services and scheduling date Request for Service Upgrade or Sidegrade • Registered users can view available services • Registered users can select available services to add to their existing accounts • Includes user-friendly error handling • Includes web-only service descriptions • Includes support for no-truck and truck roll orders Includes update capability for services and scheduling dates Execution Copy Subscriber Registration and Maintenance • Internet registration for new users of Precision eCare services • Text based email notification of successful initial registration sent to registered users • Registered users can change “▇▇▇▇-toBill-to” information • Registered users can change phone numbers • Registered users can change Internet login ids • Registered users can change their Precision eCare email address • Registered users can change their Precision eCare password • Optional setting to control the printing and mailing of paper statements Customer Administration Module: Features and Functions listed below are applicable to both Module A and Module B unless otherwise noted. • Provide end-user support o Customer has the same view into Precision eCare as the consumer (i.e. end-user) o Customer can retrieve account information by either account number or name Control Customer Administrative user access level • Secure login access path (user ID and password in SSL site) for Customer Administrative user (supervisor) and basic user (CSR) Update Customer Administrative user passwords and access/security level • Capability to automatically unregister users who have not logged into the website for a given period of time. • Customer Administrative user may set parameters to define specific period of time. View reports • Payment transactions by status (Module A only) • Unposted (pending) payments (Module A only) • Successful payments (Module A only) • Unsuccessful payments • Registered Users • Number of suppressed hardcopy statements (Module A only) • Summary of Self-care transactions • Selectable by date ranges • Printer friendly version available • Summary reports: daily, weekly and monthly formats Note: Precision eCare monthly reports are available via Precision eCare Customer Administration Module within three (3) business days after the close of the Customer’s billing cycle. Information not available via Precision eCare reports may be accessed using CSG’s Vantage reporting tool. Customer control of various web page displays, look and feel Execution Copy • Real-time web site update (add, change, delete) of services, groups of services and service descriptions • Control available work order scheduling time slots and descriptions • Control user-friendly error message descriptions • Control work order rescheduling availability (number of hours before install date to disallow rescheduling) • Changes can be made by SPA ranges for efficiency (changes can be made to service codes, event codes, package codes either specific to the SPA or across all SPAs). Marketing • Support for CSG’s Enhanced Statement Presentation messages (Regulatory and Marketing) as defined by the Customer during initial implementation • Space available for banner ads for Customer’s exclusive use Security • Web site access restricted to customer defined users • Data and applications restricted to authorized users only • SSL (Secure Socket Layer) 3.0 compliant Precision eCare Content Manager • Customer will have the ability to customize their Precision eCare, EBPP and/or Precision eCommerce web pages to maintain consistency between the look and feel of their corporate Internet web site. The specific look & feel, colors, graphics, logo etc. will be defined by the Customer and implemented by CSG during the initial implementation. Ongoing maintenance of minor changes can be managed through the Content Manager application. • Web pages within the Customer Administration Module include specifically defined areas for Customer colors, graphics and logos. All other areas, workflow, navigation and design within the Customer Administration Module will have a universal format and presentation to the end-user as dictated by CSG. • All subsequent changes to the look and feel, graphics, logos colors etc. will be executed by CSG through additional Statements of Work. Module C – Consolidator Services: 1. Scope of Agreement. For the fees set forth in Schedule F of the Agreement, should Customer determine to utilize this Module’s capabilities, CSG agrees to implement the Consolidator Services for Customer and to provide the Consolidator Services to Customer for use by Users who enroll in the Consolidator Services. Additional Consolidators may be added by CSG and Customer under mutually agreed upon terms and conditions (including, without limitation pricing) in an Amendment amendment to the Agreement. [********* *] shall not be removed as an available Consolidator without Customer’s prior written consent. Customer will be charged the Transaction Fee set forth on Schedule F of this Agreement for every ▇▇▇▇ bill or ▇▇▇▇ bill summary record sent to the Consolidator by CSG as a result of a Subscriber’s enrollment to receive such Customer’s ▇▇▇▇ bill through such Consolidator. Additional features that are added to the Consolidator Services as defined in Schedule C, may incur additional charges as mutually agreed by CSG and Customer. A Subscriber may enroll to receive its ▇▇▇▇ bill through any of the consumer service providers in [*********** *] network (“Network Participants”) and, in such event, [********* *] shall transmit the ▇▇▇▇ bill or ▇▇▇▇ bill summary information for such Subscriber received from CSG to such Execution Copy Network Participant. 2. Modifications in the Consolidator Services. Upon giving reasonable advance notice to Customer, CSG, at its expense, may make any modifications, changes, adjustments or enhancements to the Consolidator Services which it considers to be required by law or governmental regulation. CSG, at its expense, may make any other modifications, changes, adjustments or enhancements to the Consolidator Services not covered by the previous sentence, which do not affect CSG obligations under this Agreement, do not diminish the functionality of the system, and do not have an adverse effect on Customer. CSG agrees to provide Customer with at least [****** (**) **** **] advance notice of any new releases of the Consolidator Services utilized by Customer or Users.