Defect Resolution. Should 3D Systems in its sole judgment determine that there is a defect in the Software, it will, at its sole option, repair that defect in the version of the Software that you are currently using or instruct you to install a newer version of the Software with that defect repaired. 3D Systems reserves the right to provide you with a workaround in lieu of fixing a defect. Should you report a purported defect in the Software to 3D Systems, 3D Systems may ask you to provide the following information: (i) a general description of the operating environment, (ii) a list of all hardware components, operating systems and networks, (iii) a reproducible test case, and (iv) any log files, trace and systems files. Your failure to provide this information may prevent 3D Systems from identifying and fixing that purported defect.
Appears in 2 contracts
Sources: Licensing Agreement, Licensing Agreement