Common use of Database Management Clause in Contracts

Database Management. 3.1. All customers are tracked throughout the lifecycle of their participation in the Program on the CTCdb 3.2. Tracking parameters include but are not limited to the following: 3.2.1. Inquiries 3.2.2. Enrollment 3.2.3. Appointments 3.2.4. Installation routing 3.2.5. Work order tracking 3.2.6. Quality control 3.2.7. Service calls 3.2.8. Reporting 3.2.9. Tracking and verification of complaints 3.3. PacifiCorp retains the right to have special queries prepared and executed by Comverge for the purposes of internal and/or regulatory reporting 3.3.1. These queries will be written and executed at no additional cost to PacifiCorp