Data Consumption. RMH shall be responsible for “Thoroughly Utilizing” the MCI Data and shall follow MCI’s guidelines with respect to MCI Data consumption. “Thoroughly Utilizing” means that RMH’s Call attempts (i.e., Calls dialed) and Completes (leads dispositioned out of the system by a TMR, i.e., not called again during a Call Campaign) per Work Hour fall within plus or minus [*] of the Call attempts and Call completes per Work Hour achieved by the Internal Centers.
Appears in 2 contracts
Sources: Call Center Services Agreement, Call Center Services Agreement (RMH Teleservices Inc)