Common use of Customer Training Clause in Contracts

Customer Training. Training is done in four parts; Instructional session, Antenna System session, Practical session, and a follow-on Practical Session for WV-2 functionality. Table 7 in the Deliverables Section provides a list of topics, basic description of the topic and approximate duration for each topic. The first part is instructional training conducted by MDA and takes place at the MDA facility prior to the completion of DAF installation. Up to ten trainees may attend the sessions except the overview and WV-2 upgrade training sessions may have up to 25 attendees. Instructional training is classroom style geared toward familiarizing Customer and the End-User with the DAF components and systems, followed by a review of the operations procedures, maintenance procedures, and help desk procedures. The second part is antenna system training conducted by the antenna supplier and takes place at the End-User DAF facility after the completion of the antenna system acceptance test. Up to ten trainees will attend. Antenna system training is both classroom and hands-on style geared toward familiarizing Customer and the End-User with the antenna system, followed by a review of the operations procedures and maintenance procedures. The third part is practical training and takes place at the End-User DAF facility after the completion of DAF SAT. Up to ten trainees will attend the session. Practical training is hands-on style geared toward practicing the use of the DAF systems. Training is conducted on the installed DAF, including the antenna, for all operational functions of the DAF. Live satellite downlinks and communication channels with DigitalGlobe will be used. Upon completion of the Training and all Acceptance Tests, DigitalGlobe will lead a Site Operational Readiness Review (SORR) with Customer and the End-User and with support from MDA. Site Operational Readiness is declared when the DAF and End-User operators are declared ready for full operations. In support of SORR, MDA will provide DAF SAT results and system training certificates.

Customer Training. Training is done in four parts; Instructional session, Antenna System session, Practical session, and a follow-on Practical Session for WV-2 functionality. Table 7 in the Deliverables Section provides a list of topics, basic description of the topic and approximate duration for each topic. CONFIDENTIAL AND PROPRIETARY The first part is instructional training conducted by MDA and takes place at the MDA facility prior to the completion of DAF installation. Up to ten trainees may attend the sessions except the overview and WV-2 upgrade training sessions may have up to 25 attendees. Instructional training is classroom style geared toward familiarizing Customer and the End-User with the DAF components and systems, followed by a review of the operations procedures, maintenance procedures, and help desk procedures. The second part is antenna system training conducted by the antenna supplier and takes place at the End-User DAF facility after the completion of the antenna system acceptance test. Up to ten trainees will attend. Antenna system training is both classroom and hands-on style geared toward familiarizing Customer and the End-User with the antenna system, followed by a review of the operations procedures and maintenance procedures. The third part is practical training and takes place at the End-User DAF facility after the completion of DAF SAT. Up to ten trainees will attend the session. Practical training is hands-on style geared toward practicing the use of the DAF systems. Training is conducted on the installed DAF, including the antenna, for all operational functions of the DAF. Live satellite downlinks and communication channels with DigitalGlobe will be used. Upon completion of the Training and all Acceptance Tests, DigitalGlobe will lead a Site Operational Readiness Review (SORR) with Customer and the End-User and with support from MDA. Site Operational Readiness is declared when the DAF and End-User operators are declared ready for full operations. In support of SORR, MDA will provide DAF SAT results and system training certificates.