CUSTOMER TRAINING AND SUPPORT Sample Clauses

CUSTOMER TRAINING AND SUPPORT. 5.1 The Customer may at any time purchase a Customer Training and Support Package from the Supplier for an additional fee. For details of packages available and the applicable charges, please contact your Supplier Nominated Contact (as shown on the Key Information Sheet). 5.2 If the Supplier (acting reasonably) determines that a customer service report or request raised by the Customer pursuant to paragraph 3 of this Service Level Agreement does not arise from a fault in the Software or the Hosting Services but from the Customer’s incorrect or incomplete use of the Software, the Supplier shall treat such report or request as a training and support request. 5.3 If the Customer has purchased a Customer Training and Support Package from the Supplier, each training and support request shall be handled by the Supplier in line with the terms of such package. If the Customer has not purchased a Customer Training and Support Package from the Supplier, any training and support requests shall be redirected to the Customer’s Nominated Contact (as specified in the Key Information Sheet).