Customer Support Document Sample Clauses
The Customer Support Document clause outlines the obligations and procedures for providing assistance and resources to customers regarding a product or service. Typically, this clause specifies the types of support available, such as technical help, troubleshooting, or user guidance, and may detail response times, contact methods, and documentation provided. Its core practical function is to ensure customers have clear access to support, thereby improving user satisfaction and resolving issues efficiently.
Customer Support Document. AGTA Exhibit B, Part 1, Article 5.3 is modified to the following: If the training is based at Boeing’s facility and the aircraft is damaged during such training, Boeing will make all necessary repairs to the aircraft as promptly as possible. Customer will pay Boeing’s reasonable charge, including the price of parts and materials, for making the repairs. If Boeing’s estimated labor charge for the repair exceeds [***********************************************] Boeing and Customer will enter into an agreement for additional services before beginning the repair work. For the avoidance of doubt, any training using an aircraft will occur only after delivery and will be at the request of Customer.
Customer Support Document. 1.1. AGTA Exhibit B, Part 1, Article 5.3 is clarified as follows: If the training is based at Boeing’s facility and the aircraft is damaged during such training, Boeing will make all necessary repairs to the aircraft as promptly as possible at the request of Customer. Customer will pay Boeing’s reasonable charge, including the price of parts and materials, for making the repairs. If Boeing’s estimated labor charge for the repair exceeds [***************************], Boeing and Customer will enter into an agreement for additional services before beginning the repair work. For the avoidance of doubt, any training using an aircraft will occur only after delivery and will be at the request of Customer.
1.2. Purchase Agreement Supplemental Exhibit CS1, Part 1, Article 1.1 is clarified as follows: Customer has [***************************] after delivery of Customer’s [****] Aircraft (Training Program Period) to exchange Training Points for any of the training courses described on Attachment A. In addition, Customer may also exchange Training Points for training courses not listed on Appendix A but available for exchange using Training Points, including training courses customized to meet CAAC’s maintenance training requirements. “[***]” This information is subject to confidential treatment and has been omitted and filed separately with the commission Customer Support Matters LA Page 1
1.3. Purchase Agreement Supplemental Exhibit CS1, Part 3, Article 2 is clarified as follows: Planning conference between Boeing and Customer will be held at an agreed time to discuss various maintenance and material matters related to entry-into-service, including 787-9 unique data such as Airplane Flight Manual, Weight and Balance Manual (Chapter 1, Control and Loading), and Structural Repair Manual. In the event Boeing changes the format of technical data and maintenance information, Boeing will provide advance notice of the format change, and may reasonably assist customer in the timely access of data and information if requested.
1.4. Purchase Agreement Supplemental Exhibit CS1, Part 3, Article 4’s heading is clarified to mean as follows: