Customer Service Term Clause Samples

Customer Service Term. To ensure expedient and efficient service to customers, all enrolled customers shall be served and exited from the system within ten (10) months. For customers requiring additional service time, CONTRACTOR shall submit a request for a waiver to this provision no later than 20 business days before the intended exit date to the OCWIB. The waiver request must include a thorough justification with the new intended exit date written on CONTRACTOR letterhead.