Common use of Customer Owned Clause in Contracts

Customer Owned. Customer agrees that CBVNOL is not responsible for the operation, maintenance, service or repair of Customer’s television, computer, telephone, radio, or any other consumer electronics, which may be connected to the Service(s). REPAIR OF EQUIPMENT: CBVNOL will repair and/or replace any defective system components including set-top boxes at no charge unless such repair is necessitated due to abuse or the negligence of the Customer. In the latter case, a reasonable charge will be assessed by CBVNOL to the Customer. TROUBLE CALLS: If the Customer has a technical problem that is cable system related, there will be no charge for the trouble call if the problem is associated with the outside cable plant, which CBVNOL maintains. In all other cases and where the problem is a result of unauthorized tampering with the cable or abuse of CBVNOL’s Equipment, a trouble call charge may be assessed. COMPANY CHANGES IN SERVICE AND CHARGES: Subject to applicable law, CBVNOL has the right to change its service and equipment, and its prices or fees, at any time. CBVNOL also may rearrange, delete, add to, or otherwise change the Service provided on levels of Service. If the change affects you, CBVNOL will provide you notice of the change and its effective date. The notice may be provided on your monthly bill, as an insert, or by other permitted communication. If you find the change unacceptable, you have the right to cancel your Service. Please refer to your service agreement, if applicable, for any early disconnection reference. However, if you continue to receive service after the effective date of the change, CBVNOL will consider this your acceptance of the change. To the extent required by law, after notification of a re-tiering of CBVNOL services or a rate increase, you may elect to change the services you are receiving at no additional charge. Otherwise, changes by you of the Services you receive may result in upgrade, downgrade, or change of service charges. Please call our office if you have questions.