CUSTOMER KEY RESPONSIBILITIES Sample Clauses
The 'Customer Key Responsibilities' clause defines the main obligations and duties that the customer must fulfill under the agreement. Typically, this includes providing necessary information, access, or resources to the service provider, making timely payments, and complying with relevant policies or procedures. By clearly outlining what is expected from the customer, this clause helps ensure smooth project execution and reduces the risk of misunderstandings or delays caused by unmet responsibilities.
CUSTOMER KEY RESPONSIBILITIES. 3.1 The Customer shall, subject to and in accordance with this Agreement:
3.1.1 obtain maintain and provide to Ciphr all necessary authorisations consents, licences and services required for Ciphr to possess, install, operate, maintain, host, use or integrate any third party software (not being Third Party Software or part of the System Environment) required by the Customer for use in conjunction with the Software on the SaaS Services;
3.1.2 if applicable, deliver in a timely manner any Customer Content and any required updates of Customer Content to Ciphr for inclusion in the Software or the Services;
3.1.3 provide Ciphr with any information and assistance which it may reasonably require from time to time to enable Ciphr to perform its obligations under these terms;
3.1.4 procure and/or supply, and if necessary, install, support and maintain all software, licences, hardware, network infrastructure, services and environmental and operational conditions that may be required by the Customer to connect to and access the internet for the purpose of accessing the SaaS Services;
3.1.5 be liable for all acts and omissions of its Customer Users and procure that each Customer User is aware of, and complies with, the obligations and restrictions imposed on the Customer under this Agreement;
3.1.6 promptly notify Ciphr in writing of any changes the Customer requires to System Administrators authorised by Ciphr to have access to the SaaS Services (including when System Administrators cease to be employed or engaged by the Customer or an Affiliate (as the case may be) such that they are no longer entitled to be System Administrators);
3.1.7 ensure that it responsibly manages access rights (including individualised login and password information) to the SaaS Services by its Customer Users and System Administrators and promptly revokes such access rights where a Customer User or System Administrator is no longer entitled to access the SaaS Services;
3.1.8 ensure that its Customer Users using the Software, and any applicable Third Party Software or Third Party Services, on or in connection with the SaaS Services are trained to use them competently; and
3.1.9 ensure that only Customer Users operate the SaaS Service, Software and any applicable Third Party Software and Third Party Service in accordance with this Agreement and any Third Party Service Licences as applicable and operating procedures, guidelines, codes of conduct and processes reasonably specified from time to ...
CUSTOMER KEY RESPONSIBILITIES. 3.1 Unless otherwise agreed in writing with CIP, the Customer will be solely responsible and liable for all Subscription Fees and other Service charges
3.2 The Customer shall, subject to and in accordance with these terms
3.2.1 obtain maintain and provide to CIP all necessary authorisations consents, licences and services required for CIP to possess, install, operate, maintain, host, use or integrate any third party software (not being Third Party Software or part of the System Environment) required by the Customer for use in conjunction with the Software on the SaaS Services
3.2.2 if applicable, deliver in a timely manner any Customer Content and any required updates of Customer Content to CIP for inclusion in the Software or the Services
3.2.3 provide CIP with any information which it may reasonably require from time to time to enable CIP to perform its obligations under these terms
3.2.4 procure and/or supply, and if necessary, install, support and maintain all software, licences, hardware, network infrastructure, services and environmental and operational conditions required from the connection to the internet of CIP’s computer system providing the SaaS Services to and at the Customer’s premises for it to use the SaaS Service
3.2.5 promptly notify CIP of any changes the Customer requires to System Administrators authorised by CIP to have access to the SaaS Services
3.2.6 ensure that only adequately trained and authorised persons are permitted to use the SaaS Services and that Customer Users operate the SaaS Service, Software and any applicable Third Party Software in accordance with this agreement and operating procedures, guidelines, codes of conduct and processes reasonably specified from time to time by CIP
3.3 The Customer acknowledges and agrees that CIP’s ability to deliver the Services also depends upon the Customer’s timely cooperation and prompt response to issues or requirements referred to it in connection with the Services, as well as the accuracy and completeness of any information the Customer provides. CIP is not responsible for any loss suffered by the Customer if the Customer does not provide it with this cooperation and information
3.4 The Customer shall, for the purposes of this agreement and if required by any Order Form, afford to the authorised personnel of CIP during normal working hours or as otherwise agreed access to any agreed Customer premises and shall provide adequate free working space and such other facilities at such pr...
CUSTOMER KEY RESPONSIBILITIES. 5.1 Unless otherwise agreed in writing with TNP, the Customer will be solely responsible and liable for
5.1.1 all Fees and other Service charges
5.1.2 entering into and full compliance with the Vendor Terms, including purchasing enough licenses for all Third Party Software to comply with the applicable License Limits
5.1.3 all Service exclusions specified in Schedule 2
5.1.4 full compliance with all laws applicable to its business in its jurisdiction
5.2 The Customer shall, subject to and in accordance with this agreement and any applicable Project Documents
5.2.1 if applicable, deliver in a timely manner any Customer Content and any required updates of Customer Content to TNP for inclusion in the Software, Third Party Software or the Services
5.2.2 provide TNP with any information which it may reasonably require from time to time to enable TNP to perform its obligations under this agreement or any Project Document, including but not limited to, providing copies to TNP of all applications or licenses required for the legal operation of its business in its jurisdiction
5.2.3 procure and/or supply, and if necessary, install, support and maintain all software, licences, hardware, network infrastructure, services and environmental and operational conditions required from the connection to the System Environment providing the Hosted Service to and at the Customer’s premises for it to use the Hosted Service
5.2.4 promptly notify TNP of any changes the Customer requires in the number or names of active Customer Users or the number or names of System Administrators authorised by TNP to have access to the Hosted Service in respect of any Hosting Period subject to any minimum agreed from time to time
5.2.5 comply fully and promptly with all requirements notified by TNP to the Customer from time to time for the registration of Customer Users for authorised use of Software or Third Party Software on the Hosted Service
5.2.6 promptly notify TNP of any additional, unusual, abnormal or seasonal fluctuations and demands the Customer may make on the Hosted Service
5.2.7 provide TNP, at the earliest possible notice, the details of changes to the Customer’s policies or procedures that may affect any aspect of this agreement or the Services
5.2.8 ensure that only adequately trained and authorised persons are permitted to use the Hosted Service and that Customer Users operate the Hosted Service, Software and Third Party Software in accordance with this agreement and operating ...
CUSTOMER KEY RESPONSIBILITIES. 5.1 Unless otherwise agreed in writing with CIP, the Customer will be solely responsible and liable for
5.1.1 all Subscription Fees and other Service charges
5.1.2 if applicable, all Customer Software Incidents 5.2 The Customer shall, subject to and in accordance with these terms and any applicable Project Documents
5.2.1 obtain maintain and provide to CIP all necessary authorisations consents, licences and services required for CIP to possess, install, operate, maintain, host, use or integrate any Customer Software or third party software (not being Third Party Software or part of the System Environment) required by the Customer for use in conjunction with the Software on the SaaS Services
5.2.2 if applicable, deliver in a timely manner any Customer Software and any required updates, patches or fixes of Customer Software to CIP for inclusion in the Services 5.2.3 if applicable, deliver in a timely manner any Customer Content and any required updates of Customer Content to CIP for inclusion in the Software or the Services
5.2.4 provide CIP with any information which it may reasonably require from time to time to enable CIP to perform its obligations under these terms or any Project Document
5.2.5 procure and/or supply, and if necessary, install, support and maintain all software, licences, hardware, network infrastructure, services and environmental and operational conditions required from the connection to the internet of CIP’s computer system providing the SaaS Services to and at the Customer’s premises for it to use the SaaS Service
5.2.6 promptly notify CIP of any changes the Customer requires in the number of active Customer Users or the names of System Administrators authorised by CIP to have access to the SaaS Services in respect of any Subscription Period subject to any minimum agreed from time to time
5.2.7 promptly notify CIP of any additional, unusual, abnormal or seasonal fluctuations and demands the Customer may make on the SaaS Services or any applicable Third Party Service
5.2.8 provide CIP, at the earliest possible notice, the details of changes to the Customer’s policies or procedures that may affect any aspect of these terms or the Services
5.2.9 ensure that only adequately trained and authorised persons are permitted to use the SaaS Services and that Customer Users operate the SaaS Service, Software, any applicable Third Party Software and Third Party Service in accordance with this agreement and operating procedures, guidelines, codes o...