Common use of Customer Behaviour Clause in Contracts

Customer Behaviour. Subsidized Transportation Clients are expected to conduct themselves in a manner respectful of other Subsidized Transportation Clients, the driver and the safe delivery of service. The STP Provider shall report to the County any Subsidized Transportation Client’s behaviour that is disruptive to the delivery of the service or other Subsidized Transportation Clients which includes but is not limited to vandalism, inappropriate language, general rowdiness and interference with other Subsidized Transportation Clients or the driver. The STP Provider shall ensure that Subsidized Transportation Clients adhere to the following policies, procedures and rules governing the provision of service. • Subsidized Transportation Clients are to remain seated while vehicle is in motion. • Subsidized Transportation Clients are to present the proper fare to the driver. • Drivers will retrieve fares that are attached to mobility devices provided they are readily accessible. • Subsidized Transportation Clients are to adhere to driver instructions regarding boarding and exiting vehicle. • Subsidized Transportation Clients requiring support persons, as confirmed by the County must ensure the support person is present for all trips on the service. • Subsidized Transportation Clients shall not smoke in the vehicle. • The number of parcels, luggage etc. is limited to that which can be accommodated by the Subsidized Transportation Client without assistance. • Subsidized Transportation Clients are prohibited from interfering with the operation of the vehicle including all ancillary equipment attached to the vehicle, e.g. radio, lift equipment etc. • Subsidized Transportation Clients will not distribute literature, or other such items, on the vehicles. • Subsidized Transportation Clients must be appropriately attired when using the service. Subsidized Transportation Client’s conduct/behaviour that is contrary to these policies will not be tolerated and could result in the Subsidized Transportation Client being suspended from the service. Incidents that are contrary to the above are to be reported to the County of ▇▇▇▇▇ by the STP Provider.