Curative maintenance (breakdown or malfunction Clause Samples

Curative maintenance (breakdown or malfunction. The purpose is to restore to working order elements that have failed partially or totally or are unfit to perform the required function. In the event of a hardware failure, the service provider shall : • Diagnose the breakdown and submit, at the request of the relevant authority of the FISP, a description of the breakdown; • Replace defective parts with operational parts for equipment that is no longer under guarantee; In the event of a software malfunction, the Service Provider shall : • Follow up on the reinstallation of the software unless it is under warranty or maintenance contract; • Installing the updates; • Carry out corrective actions in the event of a problem with the backup system; • Restoring data from lost backups ;