Creative Desktop Sample Clauses

Creative Desktop. 3.1 We run and support a range of professional applications which are widely used in the creative industries. We lock the operating system and software version at the start of the Agreement year. If you need to transfer your project between your own computer and one of the Media Arts Centre’s, please check the application version compatibility and test your workflow in advance, otherwise you may be unable to access your work after project migration. We may have limited provision for some products so please refer to the published information to ensure the application is provided in the facility you intend to visit. 3.2 We also provide a number of unsupported applications for your convenience, but we do not provide training for these products and may be unable to respond to enquiries. A complete list of applications is appended. 3.3 We operate our own dedicated Editshare media server system. This is offer as a solution to be used in parallel with your own hard drive to store media (as a part of the creative digital workflow) and for your practice submissions. We have arrangements to support and maintain this system to enable convenient and collaborative working practice, but you must consider this to be a temporary back-up arrangement for the original data which you are responsible for keeping safe using your own storage devices. 3.4 If you experience difficulty when using the systems in the media labs, editing rooms, sound studios, or animation studio during office hours, you should seek advice by emailing ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇.▇▇ giving relevant details about your operating system, software application being used and the problem you are experiencing. We will ask questions to determine the exact nature of the problem and then advise on an appropriate course of action for you to take. If we are unable to offer immediate advice, we may remote-desktop or visit you at your workstation to investigate further the precise nature of the problem and guide you through the solution. 3.5 You can access the Media Arts Centre facilities outside office hours using your College ID card, though for some editing rooms, you will need to have booked and collected a key via the Equipment Store during published opening times. If you encounter a technical or operational problem out of hours we will be unable to offer technical support until the next working day, but please report the problem via our support email address so we can respond promptly and reduce the potential impac...