CPE Replacement Sample Clauses
CPE Replacement. After RingCentral implementation is completed, if Customer experiences a RingCentral service issue during the equipment warranty period that is determined by Verizon to be due to a defective phone, Verizon will replace the phone with a phone of similar capabilities. Verizon will ship the replacement phone to Customer who must return the defective phone to Verizon within 14 calendar days after receiving the replacement. Verizon will provide return labels to Customer for use in shipping the defective equipment back to Verizon. If Verizon does not receive the defective phone within 30 calendar days of the date Customer received the replacement phone, Verizon will bill and Customer will pay the purchase price of the replacement phone.
CPE Replacement. During the contract term, Windstream will replace failed CPE 8 hours a day, 5 days a week, Monday through Friday, 8:00 am – 5:00pm local time. Equivalent hardware will be shipped Next Business Day at no additional charge if failure diagnosis by Windstream happens by 3 pm EST.
3. Response Time Windstream monitors CPE and creates automated trouble tickets when issues are found with LAN Services. Due to a large volume of false-positives, tickets are created 15 minutes after the issue is found and subsequently confirmed.