Common use of Coordination, Oversight and Monitoring of Service Providers Clause in Contracts

Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; (vi) compliance with the Fund prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.

Appears in 107 contracts

Samples: American Funds Developing World Growth and Income Fund (American Funds Developing World Growth & Income Fund), Administrative Services Agreement (American Funds Income Series), Administrative Services Agreement (American Funds Corporate Bond Fund)

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Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; and (vi) compliance with the Fund prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.

Appears in 16 contracts

Samples: Indemnification Agreement (Emerging Markets Growth Fund Inc), Administrative Services Agreement (American Funds Tax-Exempt Fund of New York), Administrative Services Agreement (Tax Exempt Bond Fund of America)

Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency servicesservices to ensure shareholders receive high-quality service. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; (vi) to ensure compliance with the Fund prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.

Appears in 11 contracts

Samples: Shareholder Services Agreement (American Funds Inflation Linked Bond Fund), Shareholder Services Agreement (American Funds Global High-Income Opportunities Fund), Shareholder Services Agreement (American Funds Corporate Bond Fund)

Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; and (vi) compliance with the Fund Series prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.

Appears in 8 contracts

Samples: Shareholder Services Agreement (American Funds Target Date Retirement Series), Shareholder Services Agreement (American Funds Retirement Income Portfolio Series), Shareholder Services Agreement (Capital Group Private Client Services Funds)

Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; (vi) compliance with the Fund Series prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.

Appears in 4 contracts

Samples: Shareholder Services Agreement (American Funds Portfolio Series), Shareholder Services Agreement (American Funds Portfolio Series), Shareholder Services Agreement (American Funds Portfolio Series)

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Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; (vi) compliance with the Fund prospectus; Series prospectus and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.

Appears in 3 contracts

Samples: Shareholder Services Agreement (American Funds College Target Date Series), Shareholder Services Agreement (American Funds College Target Date Series), Shareholder Services Agreement (American Funds College Target Date Series)

Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; (vi) compliance with the Fund prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.. [1] Class 529-F-2 shares and Class 529-F-3 shares have been approved for all applicable funds but only registered for American Mutual Fund

Appears in 3 contracts

Samples: American Balanced Fund (American Balanced Fund), International Growth and Income Fund (International Growth & Income Fund), Administrative Services Agreement (Income Fund of America)

Coordination, Oversight and Monitoring of Service Providers. The Investment Adviser shall monitor, coordinate and oversee the activities performed by the third parties with which its affiliates contract for the provision of sub-transfer agency services. In doing so the Investment Adviser shall establish procedures to monitor the activities of such third parties. These procedures may, but need not, include monitoring: (i) telephone queue wait times; (ii) telephone abandon rates; (iii) website and voice response unit downtimes; (iv) downtime of the third party’s shareholder account recordkeeping system; (v) the accuracy and timeliness of financial and non-financial transactions; (vi) to monitor compliance with the Fund prospectus; and (vii) with respect to Class 529 shares, compliance with the CollegeAmerica program description.

Appears in 1 contract

Samples: American Funds Developing World (American Funds Developing World Growth & Income Fund)

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