Common use of Coordinated Repair Calls Clause in Contracts

Coordinated Repair Calls. To avoid and minimize the potential for End User confusion, each Party shall inform their respective End Users of their respective repair bureau telephone number(s) to access such bureaus. In the event that either Party receives a misdirected repair call, the Parties agree to employ the following procedures for handling such calls: (a) To the extent the correct provider can be determined, misdirected repair calls will be referred to the proper provider of local exchange service in a courteous manner, at no charge, and the End User will be provided the correct contact telephone number. (b) In responding to repair calls, neither Party shall make disparaging remarks about the other, nor shall they use these repair calls as the basis for internal referrals, to solicit customers, or to market services, nor shall they initiate extraneous communications beyond the direct referral to the correct repair telephone number.

Coordinated Repair Calls. 19.1 To avoid and minimize the potential for End User end user confusion, each Party shall inform their respective End Users end users of their respective repair bureau telephone number(s) to access such bureaus. In the event that either Party receives a misdirected repair call, the Parties agree to employ the following procedures for handling such calls: (a) To the extent the correct provider can be determined, misdirected repair calls will be referred to the proper provider of local exchange service in a courteous manner, at no charge, and the End User end user will be provided the correct contact telephone number. (b) In responding to repair calls, neither Party shall make disparaging remarks about the each other, nor shall they use these repair calls as the basis for internal referrals, referrals or to solicit customers, customers or to market services, nor shall they initiate extraneous communications beyond the direct referral to the correct repair telephone number.nor