Contract Communications Sample Clauses

Contract Communications. Contract communications will be in three forms: routine, informal and formal. For the purposes of this Contract, the following definitions shall apply: 5.52.1. Routine All normal written communications generated by either party relating to performance of the scope of services. Routine communications must be acknowledged or answered within thirty (30) calendar days of receipt. 5.52.2. Informal Special written communications deemed necessary based upon either contract compliance or quality of service issues. Informal contract communications must be acknowledged or responded to within fifteen (15) calendar days of receipt. 5.52.3. Formal The same as informal but more limited in nature and usually reserved for significant issues such as breach of contract, failure to provide satisfactory performance, changes in compensation, or termination or any other remedial action taken under the Contract. Formal communications shall also include requests for changes in the scope of service and billing adjustments. Formal contract communications must be acknowledged upon receipt and responded to within seven (7) days of receipt. 5.52.4. CONTRACTOR shall respond to Informal and Formal communications in the same format or medium as the originating communication. All written communications (fax, e-mail, letter) shall include signature and, where appropriate, a follow-up hard copy by mail The only personnel authorized to use formal contract communications are the Department Contract Manager, Contract Administrator, and CONTRACTOR’s President (or equivalent title) or their designee. Designees or other persons authorized to utilize formal contract communications must be agreed upon by both parties and identified in writing within ten (10) days of execution of the Contract. Notification of any subsequent changes must be provided in writing prior to issuance of any formal communication from the changed designee or authorized representative. 5.52.5. If there is an urgent administrative problem, the Department shall make contact with CONTRACTOR and CONTRACTOR shall orally respond to the Contract Manager within two (2) hours. If a non-urgent administrative problem occurs, the Department shall make contact with CONTRACTOR and CONTRACTOR shall orally respond to the Contract Manager within forty eight (48) hours. CONTRACTOR or designee at the facility shall respond to inquiries from the Department by providing the necessary.

Contract Communications i. Key Contacts 1. The OhioRISE Plan must designate a primary contact person for this Agreement, the OhioRISE Plan Contract Administrator, as described below in this appendix, who must dedicate a majority of their time to the OhioRISE product line and coordinate overall communication between ODM and the OhioRISE Plan. The OhioRISE Plan Contract Administrator must ensure the timeliness, accuracy, completeness, and responsiveness of all OhioRISE Plan communications and submissions to ODM. 2. The OhioRISE Plan must designate and identify contact staff for specific program areas upon ODM request. 3. ODM will identify contact staff for the OhioRISE Plan, including an ODM Contract Administrator. ii. Communication Process 1. The OhioRISE Plan must take all necessary and appropriate steps to ensure all OhioRISE Plan staff are aware of, and follow, the following communication process: Unless otherwise directed by ▇▇▇, the OhioRISE Plan must copy the ODM- provided regulatory email address on all submissions and communications to ODM. Unless otherwise directed by ▇▇▇, the OhioRISE Plan must copy or direct contract related communications to the ODM Contract Administrator. The OhioRISE Plan must direct communications related to stakeholder engagement to ▇▇▇’s External Affairs Administrator until further notice. The OhioRISE Plan is prohibited from contacting entities that contract or subcontract with ODM, unless necessary to fulfill the requirements under this Agreement or when specifically instructed by ODM. However, ODM reserves the right to contact the subcontractor directly at its discretion. Under the terms of this Agreement, the OhioRISE Plan must meet all program requirements, regardless of delegation of functions. To ensure that the OhioRISE Plan is meeting its obligations in accordance with this Agreement, the OhioRISE Plan must notify the ODM Contract Administrator within one business hour of the OhioRISE Plan’s receipt of a legislative or media inquiry that raises a pattern of concern regarding the OhioRISE Plan’s provision of services, ongoing provider relations issues, or a matter of significant concern to the community at large. This provision shall not be relied upon by the OhioRISE Plan to deny or delay responding to the inquiry. As necessary and appropriate, ODM will facilitate and/or require a response to the inquiry’s underlying issue or issues in a matter designed to meet the mission and goals of this Agreement (see Introduction). In the case of an ...

Contract Communications. Any modification or addition to this Agreement shall be in writing and executed by both parties. Any verbal communication between DT and Kid Ease, having the effect of modifying or changing this Agreement, must be confirmed forthwith in writing executed by both parties.

Contract Communications. D.6.1 The authorized contractual and technical representatives with regard to communications between the Parties on any issue related to the terms and conditions of the Subcontract, including the Statement of Work, are designated as follows: ICRC Representatives are: Contract Representative Sandy Ardoin Techni▇▇▇ ▇▇▇▇▇▇▇▇tative Hans Steiniger Subcontr▇▇▇▇▇ ▇▇▇▇▇▇▇▇tatives are: Contract Representative Roger Spillmann Tec▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇tative Dr. Kevin McKinny D.6.2 At ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ this Subcontract, the Parties may designate a program manager, project coordinator, or other technical representatives with responsibility for day-to-day clarifications and guidance. However, the effort set forth in the Statement of Work shall be performed under the technical direction of ICRC Technical Representative. When, in Subcontractor's opinion, such technical direction constitutes a change to the Subcontract, the ICRC Contract Representative shall be notified immediately for authorization of such change. Until such authorization is granted by the ICRC Contract Representative, and accepted by Subcontractor Contract Representative, Subcontractor shall perform in accordance with the Subcontract as specified. D.6.3 No verbal or written request, notice, authorization, direction or order sent by one Party and received by the other, and no action taken by the Parties which by their nature effect a change in the Subcontract's terms and conditions, including the Statement of Work, shall be binding, or serve as the basis for a change in price or any other provision of this Subcontract, unless issued (or confirmed) in writing between the Contract Representatives in the manners indicated in the "Notices" section of this Subcontract. D.6.4 Each Party shall immediately notify the Contract Representatives whenever a verbal or written communication which will affect the price, schedule, or other terms or conditions of this Subcontract has been issued or received from a representative of ICRC or Subcontractor other than the Contract Representatives. D.6.5 ICRC shall be responsible for all liaisons and communications with ICRC's ICRC Customer as well as ICRC's other subcontractors for the term of this Subcontract. The Subcontractor shall not communicate with ICRC's ICRC Customer or ICRC's other subcontractors regarding this Subcontract except with the prior consent of ICRC.

Contract Communications