Contested Charges. A customer may make written notice of an error in charges. In such cases the customer shall make payment equal to that portion of charges uncontested or equal to previous billing, whichever is larger, by payment due date. The Dekalb County Finance Director will review contested charges and adjust the next billing as appropriate. The customer may make written request for a hearing with the Director or the Director's representative if the review is unsatisfactory. Payment must be made for reviewed contested charges when due. Credit shall be made if findings are reversed by the Director, whose decision is final.
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