Common use of Contact Clause in Contracts

Contact. The ISC Helpdesk can be contacted as follows: - E-mail: xxxxxxx@xxxxxxxx.xxx - Online support system JIRA: xxxx://xxxx.xxxxxxxxxxxx.xxx/ All notices – other than merely informative or operational correspondence – to be made under this Addendum 2 shall be communicated in writing in English. Notices addressed to You may be send to the address first included at the first page of this Addendum 2. Notices addressed to ISC must be send to ITEXT SOFTWARE CORP., att. Xxxx Xxxxxxxx, XX Xxx 000000, Xxxxxx Xxxxx Falls, MA 02462-0335, with a simultaneous copy to the address included at the first page of this Addendum 2 and to xxxxxxxxx@xxxxxxxx.xxx Authorized by ITEXT SOFTWARE CORP, [date] Exhibit I to Addendum 2 (Support and Maintenance Services) Support Procedures and Guidelines When submitting Incidents to ISC, You shall follow the following procedures and guidelines: - Fully describe the Incident. You must include all details reasonably needed for ISC to address the Incident. - Include the iText Software version. You must indicate what versions of the Software You are using (e.g. iText Core Library, XFA Worker, XML Worker, version 5.1). - Include in which environment the Software is used. You must indicate if the Software is used within a Windows, Linux, Apple (Mac) or other environment. If this is the Java version of iText, You must indicate which JVM You are using; HotSpot (Oracle), HotSpot (OpenJDK), J9 (IBM), or which other. If this is the .NET version of iText, You must indicate which .NET Framework You must indicate if Your machine is 32 bit or 64 bit. - Provide input documents. You must include available PDF’s, HTML (and CSS), XFA templates and images (e.g. error screenshots) relevant for ISC addressing the Incident. Upon ISC’s request, You shall include such additional input documents as requested by ISC.

Contact. The ISC ISB Helpdesk can be contacted as follows: - E-mail: xxxxxxx@xxxxxxxx.xxx - Online support system JIRA: xxxx://xxxx.xxxxxxxxxxxx.xxx/ All notices – other than merely informative or operational correspondence – to be made under this Addendum 2 shall be communicated in writing in English. Notices addressed to You may be send to the address first included at the first page of this Addendum 2. Notices addressed to ISC ISB must be send to ITEXT SOFTWARE CORP.iText Software BVBA, att. Xxxx XxxxxxxxBusiness Center “De Punt”, XX Xxx 000000Xxxxxxxxxx 000, Xxxxxx 0000 Xxxxx, Xxxxxxx, attention: Xxxxx Falls, MA 02462-0335Xxxxxxx, with a simultaneous copy to the address included at the first page of this Addendum 2 and to xxxxxxxxx@xxxxxxxx.xxx xxxxxxxxx@xxxxxxxx.xxx. Authorized by ITEXT SOFTWARE CORPiText Software bvba, [insert date] Exhibit I to Addendum 2 (Support and Maintenance Services) Support Procedures and Guidelines When submitting Incidents to ISCISB, You shall follow the following procedures and guidelines: - Fully describe the Incident. You must include all details reasonably needed for ISC ISB to address the Incident. - Include the iText Software version. You must indicate what versions of the Software You are using (e.g. iText Core Library, XFA Worker, XML Worker, version 5.17.1.1). - Include in which environment the Software is used. You must indicate if the Software is used within a Windows, Linux, Apple (Mac) or other environment. If this is the Java version of iText, You must indicate which JVM You are using; HotSpot (Oracle), HotSpot (OpenJDK), J9 (IBM), or which other. If this is the .NET version of iText, You must indicate which .NET Framework You must indicate if Your machine is 32 bit or 64 bit. - Provide input documents. You must include available PDF’s, HTML (and CSS), XFA templates and images (e.g. error screenshots) relevant for ISC ISB addressing the Incident. Upon ISCISB’s request, You shall include such additional input documents as requested by ISCISB. - Provide code. Upon ISB’s request You must provide relevant code samples allowing ISB to reproduce the Incident You have reported. - Include an optional access list.

Contact. The ISC ISA Helpdesk can be contacted as follows: - E-mail: xxxxxxx@xxxxxxxx.xxx - Online support system JIRA: xxxx://xxxx.xxxxxxxxxxxx.xxx/ All notices – other than merely informative or operational correspondence – to be made under this Addendum 2 shall be communicated in writing in English. Notices addressed to You may be send to the address first included at the first page of this Addendum 2. Notices addressed to ISC ISA must be send to ITEXT SOFTWARE CORP.iText Software Asia Pvt Ltd, att. 00 Xxxxxx Xxxx, #00-00 Xxxxx Xxxx Xxxxxxxx, XX Xxx 000000, Xxxxxx Xxxxx Falls, MA 02462-0335000000 Xxxxxxxxx, with a simultaneous copy to the address included at the first page of this Addendum 2 and to xxxxxxxxx@xxxxxxxx.xxx xxxxxxxxx@xxxxxxxx.xxx. Authorized by ITEXT SOFTWARE CORPiText Software Asia Pvt Ltd, [dateinsert date [ ] Exhibit I to Addendum 2 (Support and Maintenance Services) Support Procedures and Guidelines When submitting Incidents to ISCISA, You shall follow the following procedures and guidelines: - Fully describe the Incident. You must include all details reasonably needed for ISC ISA to address the Incident. - Include the iText Software version. You must indicate what versions of the Software You are using (e.g. iText Core Library, XFA Worker, XML Worker, version 5.17.1.1). - Include in which environment the Software is used. You must indicate if the Software is used within a Windows, Linux, Apple (Mac) or other environment. If this is the Java version of iText, You must indicate which JVM You are using; HotSpot (Oracle), HotSpot (OpenJDK), J9 (IBM), or which other. If this is the .NET version of iText, You must indicate which .NET Framework You must indicate if Your machine is 32 bit or 64 bit. - Provide input documents. You must include available PDF’s, HTML (and CSS), XFA templates and images (e.g. error screenshots) relevant for ISC ISA addressing the Incident. Upon ISCISA’s request, You shall include such additional input documents as requested by ISCISA. - Provide code. Upon ISA’s request You must provide relevant code samples allowing ISA to reproduce the Incident You have reported. - Include an optional access list.

Contact. The ISC ISA Helpdesk can be contacted as follows: - E-mail: xxxxxxx@xxxxxxxx.xxx - Online support system JIRA: xxxx://xxxx.xxxxxxxxxxxx.xxx/ All notices – other than merely informative or operational correspondence – to be made under this Addendum 2 shall be communicated in writing in English. Notices addressed to You may be send to the address first included at the first page of this Addendum 2. Notices addressed to ISC ISA must be send to ITEXT SOFTWARE CORP.iText Software Asia Pvt Ltd, att. 00 Xxxxxx Xxxx, #00-00 Xxxxx Xxxx Xxxxxxxx, XX Xxx 000000, Xxxxxx Xxxxx Falls, MA 02462-0335000000 Xxxxxxxxx, with a simultaneous copy to the address included at the first page of this Addendum 2 and to xxxxxxxxx@xxxxxxxx.xxx xxxxxxxxx@xxxxxxxx.xxx. Authorized by ITEXT SOFTWARE CORPiText Software Asia Pvt Ltd, [dateinsert date [ ] Exhibit I to Addendum 2 (Support and Maintenance Services) Support Procedures and Guidelines When submitting Incidents to ISCISA, You shall follow the following procedures and guidelines: - Fully describe the Incident. You must include all details reasonably needed for ISC ISA to address the Incident. - Include the iText Software version. You must indicate what versions of the Software You are using (e.g. iText Core Library, XFA Worker, XML Worker, version 5.17.1.1). - Include in which environment the Software is used. You must indicate if the Software is used within a Windows, Linux, Apple (Mac) or other environment. If this is the Java version of iText, You must indicate which JVM You are using; HotSpot (Oracle), HotSpot (OpenJDK), J9 (IBM), or which other. If this is the .NET version of iText, You must indicate which .NET Framework You must indicate if Your machine is 32 bit or 64 bit. - Provide input documents. You must include available PDF’s, HTML (and CSS), XFA templates and images (e.g. error screenshots) relevant for ISC ISA addressing the Incident. Upon ISCISA’s request, You shall include such additional input documents as requested by ISCXXX. - Provide code. Upon ISA’s request You must provide relevant code samples allowing ISA to reproduce the Incident You have reported. - Include an optional access list.

Contact. The ISC ISB Helpdesk can be contacted as follows: - E-mail: xxxxxxx@xxxxxxxx.xxx - Online support system JIRA: xxxx://xxxx.xxxxxxxxxxxx.xxx/ All notices – other than merely informative or operational correspondence – to be made under this Addendum 2 shall be communicated in writing in English. Notices addressed to You may be send to the address first included at the first page of this Addendum 2. Notices addressed to ISC ISB must be send to ITEXT SOFTWARE CORP.iText Software BVBA, att. Xxxx XxxxxxxxAA Tower, XX Xxx 000000Technologiepark-Zwijnaarde 122, Xxxxxx Xxxxx FallsB-9052 Ghent, MA 02462-0335attention: legal department, with a simultaneous copy to the address included at the first page of this Addendum 2 and to xxxxxxxxx@xxxxxxxx.xxx xxxxx@xxxxxxxx.xxx. Authorized by ITEXT SOFTWARE CORPiText Software bvba, [insert date] Exhibit I to Addendum 2 (Support and Maintenance Services) Support Procedures and Guidelines When submitting Incidents to ISCISB, You shall follow the following procedures and guidelines: - Fully describe the Incident. You must include all details reasonably needed for ISC ISB to address the Incident. - Include the iText Software version. You must indicate what versions of the Software You are using (e.g. iText Core Library, XFA Worker, XML Worker, version 5.17.1.1). - Include in which environment the Software is used. You must indicate if the Software is used within a Windows, Linux, Apple (Mac) or other environment. If this is the Java version of iText, You must indicate which JVM You are using; HotSpot (Oracle), HotSpot (OpenJDK), J9 (IBM), or which other. If this is the .NET version of iText, You must indicate which .NET Framework You must indicate if Your machine is 32 bit or 64 bit. - Provide input documents. You must include available PDF’s, HTML (and CSS), XFA templates and images (e.g. error screenshots) relevant for ISC ISB addressing the Incident. Upon ISCISB’s request, You shall include such additional input documents as requested by ISCISB. - Provide code. Upon ISB’s request You must provide relevant code samples allowing ISB to reproduce the Incident You have reported. - Include an optional access list.

Contact. The ISC Helpdesk can be contacted as follows: - E-mail: xxxxxxx@xxxxxxxx.xxx - Online support system JIRA: xxxx://xxxx.xxxxxxxxxxxx.xxx/ All notices – other than merely informative or operational correspondence – to be made under this Addendum 2 SMA shall be communicated in writing in English. Notices addressed to You may be send to the address first included at the first page of this Addendum 2set out above. Notices addressed to ISC must be send to ITEXT SOFTWARE CORP., att. Xxxx Xxxxxxxx, XX Xxx 000000, Xxxxxx Xxxxx Falls, MA 02462-0335, with a simultaneous copy to the address included at the first page of this Addendum 2 and to xxxxxxxxx@xxxxxxxx.xxx set out above. Authorized by ITEXT SOFTWARE CORP, . Represented by Xxxxx Xxxxxxx [date] Exhibit I to Addendum 2 (Support and Maintenance Services) I. Support Procedures and Guidelines Guidelines. When submitting Incidents to ISC, You shall follow the following procedures and guidelines: - Fully describe the Incident. You must include all details reasonably needed for ISC to address the Incident. - Include the iText Software version. You must indicate what versions of the Software You are using (e.g. iText Core Library, XFA Worker, XML Worker, version 5.1). - Include in which environment the Software is used. You must indicate if the Software is used within a Windows, Linux, Apple (Mac) or other environment. If this is the Java version of iText, You must indicate which JVM You are using; HotSpot (Oracle), HotSpot (OpenJDK), J9 (IBM), or which other. If this is the .NET version of iText, You must indicate which .NET Framework You must indicate if Your machine is 32 bit or 64 bit. - Provide input documents. You must include available PDF’s, HTML (and CSS), XFA templates and images (e.g. error screenshots) relevant for ISC addressing the Incident. Upon ISC’s request, You shall include such additional input documents as requested by ISC.

Contact. The ISC ISB Helpdesk can be contacted as follows: - E-mail: xxxxxxx@xxxxxxxx.xxx - Online support system JIRA: xxxx://xxxx.xxxxxxxxxxxx.xxx/ All notices – other than merely informative or operational correspondence – to be made under this Addendum 2 shall be communicated in writing in English. Notices addressed to You may be send to the address first included at the first page of this Addendum 2. Notices addressed to ISC ISB must be send to ITEXT SOFTWARE CORP.iText Software BVBA, att. Xxxx XxxxxxxxBusiness Center “De Punt”, XX Xxx 000000Xxxxxxxxxx 000, Xxxxxx 0000 Xxxxx, Xxxxxxx, attention: Xxxxx Falls, MA 02462-0335Xxxxxxx, with a simultaneous copy to the address included at the first page of this Addendum 2 and to xxxxxxxxx@xxxxxxxx.xxx xxxxxxxxx@xxxxxxxx.xxx. Authorized by ITEXT SOFTWARE CORPBVBA, [date] Exhibit I to Addendum 2 (Support and Maintenance Services) Support Procedures and Guidelines When submitting Incidents to ISCISB, You shall follow the following procedures and guidelines: - Fully describe the Incident. You must include all details reasonably needed for ISC ISB to address the Incident. - Include the iText Software version. You must indicate what versions of the Software You are using (e.g. iText Core Library, XFA Worker, XML Worker, version 5.1). - Include in which environment the Software is used. You must indicate if the Software is used within a Windows, Linux, Apple (Mac) or other environment. If this is the Java version of iText, You must indicate which JVM You are using; HotSpot (Oracle), HotSpot (OpenJDK), J9 (IBM), or which other. If this is the .NET version of iText, You must indicate which .NET Framework You must indicate if Your machine is 32 bit or 64 bit. - Provide input documents. You must include available PDF’s, HTML (and CSS), XFA templates and images (e.g. error screenshots) relevant for ISC ISB addressing the Incident. Upon ISCISB’s request, You shall include such additional input documents as requested by ISCISB. - Provide code. Upon ISB’s request You must provide relevant code samples allowing ISB to reproduce the Incident You have reported. - Include an optional access list.

Contact. The ISC ISA Helpdesk can be contacted as follows: - E-mail: xxxxxxx@xxxxxxxx.xxx - Online support system JIRA: xxxx://xxxx.xxxxxxxxxxxx.xxx/ All notices – other than merely informative or operational correspondence – to be made under this Addendum 2 shall be communicated in writing in English. Notices addressed to You may be send to the address first included at the first page of this Addendum 2. Notices addressed to ISC ISA must be send to ITEXT SOFTWARE CORP.iText Software Asia Pvt Ltd, att. 00 Xxxxxx Xxxx, #00-00 Xxxxx Xxxx Xxxxxxxx, XX Xxx 000000, Xxxxxx Xxxxx Falls, MA 02462-0335000000 Xxxxxxxxx, with a simultaneous copy to the address included at the first page of this Addendum 2 and to xxxxxxxxx@xxxxxxxx.xxx xxxxxxxxx@xxxxxxxx.xxx. Authorized by ITEXT SOFTWARE CORP, iText Software Asia PVT LTD. [date] Exhibit I to Addendum 2 (Support and Maintenance Services) Support Procedures and Guidelines When submitting Incidents to ISCISA, You shall follow the following procedures and guidelines: - Fully describe the Incident. You must include all details reasonably needed for ISC ISA to address the Incident. - Include the iText Software version. You must indicate what versions of the Software You are using (e.g. iText Core Library, XFA Worker, XML Worker, version 5.1). - Include in which environment the Software is used. You must indicate if the Software is used within a Windows, Linux, Apple (Mac) or other environment. If this is the Java version of iText, You must indicate which JVM You are using; HotSpot (Oracle), HotSpot (OpenJDK), J9 (IBM), or which other. If this is the .NET version of iText, You must indicate which .NET Framework You must indicate if Your machine is 32 bit or 64 bit. - Provide input documents. You must include available PDF’s, HTML (and CSS), XFA templates and images (e.g. error screenshots) relevant for ISC ISA addressing the Incident. Upon ISCISA’s request, You shall include such additional input documents as requested by ISCXXX. - Provide code. Upon ISA’s request You must provide relevant code samples allowing ISA to reproduce the Incident You have reported. - Include an optional access list.

Contact. The ISC ISA Helpdesk can be contacted as follows: - E-mail: xxxxxxx@xxxxxxxx.xxx - Online support system JIRA: xxxx://xxxx.xxxxxxxxxxxx.xxx/ All notices – other than merely informative or operational correspondence – to be made under this Addendum 2 shall be communicated in writing in English. Notices addressed to You may be send to the address first included at the first page of this Addendum 2. Notices addressed to ISC ISA must be send to ITEXT SOFTWARE CORP.iText Software Asia Pvt Ltd, att. 00 Xxxxxx Xxxx, #00-00 Xxxxx Xxxx Xxxxxxxx, XX Xxx 000000, Xxxxxx Xxxxx Falls, MA 02462-0335000000 Xxxxxxxxx, with a simultaneous copy to the address included at the first page of this Addendum 2 and to xxxxxxxxx@xxxxxxxx.xxx xxxxxxxxx@xxxxxxxx.xxx. Authorized by ITEXT SOFTWARE CORP, iText Software Asia PVT LTD. [date] Exhibit I to Addendum 2 (Support and Maintenance Services) Support Procedures and Guidelines When submitting Incidents to ISCISA, You shall follow the following procedures and guidelines: - Fully describe the Incident. You must include all details reasonably needed for ISC ISA to address the Incident. - Include the iText Software version. You must indicate what versions of the Software You are using (e.g. iText Core Library, XFA Worker, XML Worker, version 5.1). - Include in which environment the Software is used. You must indicate if the Software is used within a Windows, Linux, Apple (Mac) or other environment. If this is the Java version of iText, You must indicate which JVM You are using; HotSpot (Oracle), HotSpot (OpenJDK), J9 (IBM), or which other. If this is the .NET version of iText, You must indicate which .NET Framework You must indicate if Your machine is 32 bit or 64 bit. - Provide input documents. You must include available PDF’s, HTML (and CSS), XFA templates and images (e.g. error screenshots) relevant for ISC ISA addressing the Incident. Upon ISCISA’s request, You shall include such additional input documents as requested by ISCISA. - Provide code. Upon ISA’s request You must provide relevant code samples allowing ISA to reproduce the Incident You have reported. - Include an optional access list.

Contact. The ISC ISA Helpdesk can be contacted as follows: - E-mail: xxxxxxx@xxxxxxxx.xxx - Online support system JIRA: xxxx://xxxx.xxxxxxxxxxxx.xxx/ All notices – other than merely informative or operational correspondence – to be made under this Addendum 2 shall be communicated in writing in English. Notices addressed to You may be send to the address first included at the first page of this Addendum 2. Notices addressed to ISC ISA must be send to ITEXT SOFTWARE CORP.iText Software Asia Pvt Ltd, att. 00 Xxxxxx Xxxx, #00-00 Xxxxx Xxxx Xxxxxxxx, XX Xxx 000000, Xxxxxx Xxxxx Falls, MA 02462-0335000000 Xxxxxxxxx, with a simultaneous copy to the address included at the first page of this Addendum 2 and to xxxxxxxxx@xxxxxxxx.xxx xxxxxxxxx@xxxxxxxx.xxx. Authorized by ITEXT SOFTWARE CORPiText Software Asia Pvt Ltd, [insert date] Exhibit I to Addendum 2 (Support and Maintenance Services) Support Procedures and Guidelines When submitting Incidents to ISCISA, You shall follow the following procedures and guidelines: - Fully describe the Incident. You must include all details reasonably needed for ISC ISA to address the Incident. - Include the iText Software version. You must indicate what versions of the Software You are using (e.g. iText Core Library, XFA Worker, XML Worker, version 5.17.1.1). - Include in which environment the Software is used. You must indicate if the Software is used within a Windows, Linux, Apple (Mac) or other environment. If this is the Java version of iText, You must indicate which JVM You are using; HotSpot (Oracle), HotSpot (OpenJDK), J9 (IBM), or which other. If this is the .NET version of iText, You must indicate which .NET Framework You must indicate if Your machine is 32 bit or 64 bit. - Provide input documents. You must include available PDF’s, HTML (and CSS), XFA templates and images (e.g. error screenshots) relevant for ISC ISA addressing the Incident. Upon ISCISA’s request, You shall include such additional input documents as requested by ISCISA. - Provide code. Upon ISA’s request You must provide relevant code samples allowing ISA to reproduce the Incident You have reported. - Include an optional access list.

Contact. The ISC ISA Helpdesk can be contacted as follows: - E-mail: xxxxxxx@xxxxxxxx.xxx - Online support system JIRA: xxxx://xxxx.xxxxxxxxxxxx.xxx/ All notices – other than merely informative or operational correspondence – to be made under this Addendum 2 SMA shall be communicated in writing in Dutch or English. Notices addressed to You may be send sent to the address first included at the first page of this Addendum 2set out above. Notices addressed to ISC ISA must be send to ITEXT SOFTWARE CORP.Asia Pvt Ltd, att. 00 Xxxxxx Xxxx, #00-00 Xxxxx Xxxx Xxxxxxxx, XX Xxx 000000, Xxxxxx Xxxxx Falls, MA 02462-0335, with a simultaneous copy to the address included at the first page of this Addendum 2 and to xxxxxxxxx@xxxxxxxx.xxx 000000 Xxxxxxxxx Authorized by ITEXT SOFTWARE CORP, iText Software Asia Pvt Ltd Represented by Xxxxx Xxxxxxx [date] Exhibit I to Addendum 2 (Support and Maintenance Services) I. Support Procedures and Guidelines Guidelines. When submitting Incidents to ISCISA, You shall follow the following procedures and guidelines: - Fully describe the Incident. You must include all details reasonably needed for ISC ISA to address the Incident. - Include the iText Software version. You must indicate what versions of the Software You are using (e.g. iText Core Library, XFA Worker, XML Worker, version 5.1). - Include in which environment the Software is used. You must indicate if the Software is used within a Windows, Linux, Apple (Mac) or other environment. If this is the Java version of iText, You must indicate which JVM You are using; HotSpot (Oracle), HotSpot (OpenJDK), J9 (IBM), or which other. If this is the .NET version of iText, You must indicate which .NET Framework You must indicate if Your machine is 32 bit or 64 bit. - Provide input documents. You must include available PDF’s, HTML (and CSS), XFA templates and images (e.g. error screenshots) relevant for ISC ISA addressing the Incident. Upon ISCISA’s request, You shall include such additional input documents as requested by ISCISA. - Provide code. Upon ISA’s request You must provide relevant code samples allowing ISA to reproduce the Incident You have reported. - Include an optional access list.