Common use of Contact Guidelines Clause in Contracts

Contact Guidelines. Contractors shall provide Enrollees with information on the instances when Enrollees should contact the Contractor and when they should contact the Exchange to resolve inquiries. The method to provide this information to enrollees is at the discretion of the Contractor and may include, but is not limited to a welcome letter or package, buck slip, insert, website or mail. The Exchange shall make this Contact Guideline document available to Contractor on the Contractors extranet website provided by the Exchange, and notify the Contractor when updates are made. Contractor shall submit to the Exchange how the Contact Guideline information was shared with enrollees at least (30) days prior to Open Enrollment.

Contact Guidelines. Contractors shall provide Enrollees with information on the instances when Enrollees should contact the Contractor and when they should contact the Exchange to resolve inquiriesinquires. The method to provide this information to enrollees is at the discretion of the Contractor and may include, but is not limited to a welcome letter or package, buck slip, insert, website or mail. The Exchange shall make this Contact Guideline document available to Contractor on the Contractors extranet website provided by the Exchange, and notify the Contractor when updates are made. Contractor shall submit to the Exchange how the Contact Guideline information was shared with enrollees at least thirty (30) days prior to Open Enrollment.