Common use of Consumer Issues Clause in Contracts

Consumer Issues. A summary of the types of complaints or problems consumers identified about the program in the current quarter. Include any trends discovered, the resolution of complaints, and any actions taken or to be taken to prevent other occurrences. Also discuss feedback received from the MCARP and other consumer groups. Identify any quality assurance/monitoring activity in current quarter. As part of the annual report, pursuant to STCs 48 and 49, the state must also report on the effectiveness of the updated comprehensive Quality Strategy as it impacts the demonstration.

Consumer Issues. A summary of the types of complaints or problems consumers identified about the program in the current quarter. Include any trends discovered, the resolution of complaints, and any actions taken or to be taken to prevent other occurrences. Also discuss feedback received from the MCARP and other consumer groups. Identify any quality assurance/monitoring activity in current quarter. As part of the annual report, pursuant to STCs 48 40 and 4941, the state must also report on the effectiveness of the updated comprehensive Quality Strategy as it impacts the demonstration.